Luxe Multi-brand Solo Counter Manager, Boots Jersey
Listed on 2026-02-16
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Retail
Retail & Store Manager -
Management
Retail & Store Manager
Location: Bangor
ONE LUXE TEAM LEADER
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L’Oréal is looking for a One Luxe Solo Counter Manager. You will lead and develop your store to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store.
You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will monitor the store’s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
Experience:
Deliver a world class Luxury Service Experience by coaching & feedback to ensure the team provides exceptional customer service across all brands and touchpoints in the store.
Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
Confidently demonstrate products, share brand history, and offer tailored product knowledge, tips, and techniques to meet customer needs, including services across categories & beauty tech offerings.
Inform customers about upcoming instore events, promotions, and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social platforms, adhering to guidelines.
Driving Retail Performance
Develop and execute retail plans to achieve and surpass store targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results.
Develop and implement a dynamic annual calendar of events and activations to create memorable customer experiences and drive growth for your store portfolio.
Generate creative ideas and implement innovative strategies to drive new business growth, focusing on product launches and brand anniversaries.
Build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
People Management and Development
Lead recruitment and selection for Beauty Advisors to build a high-performing team.
Lead onboarding with comprehensive training on the L’Oréal Luxe brand portfolio and ongoing development to maximize performance.
Provide regular coaching and feedback on team productivity, service levels, product knowledge, and selling skills.
Track team performance and address underperformance with effective strategies.
Address and resolve HR issues to maintain a positive work environment.
Operational Excellence
Ensure Brand VM guidelines are followed; uphold hygiene and housekeeping standards in a luxury counter environment.
Participate in team efforts and complete required training to maintain up-to-date product knowledge.
Complete daily…
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