Retail Customer Advisor; Bangor - Wales

Company Description

Three Retail Customer Advisor

Location:

Menai Court Unit 2, Garth Road, Bangor, United Kingdom, LL57 2RG

Salary: £13.72 per hour plus an on-target bonus of 15%, paid monthly based on store performance.

Working Hours:

24 hours across 4 days per week, including weekends on a rotation basis.

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.
• Full training will be provided; ambition and the drive to learn matter most.

• Competitive pay and bonuses.
• Up to 31 days off plus 2 bank holidays.
• Discounts, vouchers, a pension plan and more.
• Learning & development tools to support career progression.
• Support for health and well‑being.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams, we identified a range of reasonable adjustments to help you perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, contact your recruiter directly or email  for guidance.