Supervisor; Part-Time

Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits

We are looking to cover 16 hours per week.

The rate of pay will be between £14.18 and £14.18 per hour.

As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world‑class customer experience.

Oversee the busy sales floor, motivate and coach sales assistants to unlock their full sales potential and ensure customers enjoy a personalised, meaningful shopping experience. Champion the brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Operate in a fast‑paced, high‑pressure environment and lead by example. Set personal KPIs and sales targets.

• Hold daily team briefs, share store’s KPIs, and motivate the team to beat these goals
• Drive exceptional service through role‑modelling the selling ceremony and delivering on KPIs
• Perform store walks; understand the importance of commerciality and how it shapes visual merchandising
• Monitor sales performance and take action to support team success
• Handle serious complaints that have been escalated with professionalism and care

• Build relationships with customers, answering queries, providing exemplary service and adapting your approach to individual personalities and needs
• Use deep product knowledge and storytelling to create unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship
• Achieve and exceed individual and store sales targets using effective selling skills, focusing on up‑selling, UPT, ATV, conversion and productivity

• Act as key holder and ensure proper opening/closure procedures are followed
• Cash up and reconcile till systems
• Assist with recruitment, investigations and disciplinary hearings as required
• Help with product and POS deliveries; unload and store items in correct spaces
• Operate the till system, handle financial transactions including returns and exchanges, and manage escalations from the wider team
• Stay alert on the shop floor and follow security policies and procedures to keep team and customers safe

Our supervisors are ambassadors of the Pandora brand. Ideal candidates are passionate team players who confidently support their team to provide an unforgettable in‑store experience.

• Proven experience in driving sales and profitability
• Passion for driving a culture of exemplary customer service
• Strong communication skills to establish and coach a high‑performing team
• Adaptable and flexible to changing business needs, confident in a fast‑paced environment
• Positive, can‑do attitude with contagious enthusiasm for Pandora product and core values
• Motivated by KPIs and excited to hit and exceed targets
• Well‑presented appearance with a taste for desirable products and a passion for retail

• Highly competitive hourly pay
• Monthly bonus of 10% if sales targets achieved (potentially 20% for stretch targets)
• Generous jewellery uniform allowance to express personal style
• Employee discount for personal and loved ones
• ‘Wear box’ access: select jewellery to wear each time you’re working
• Exclusive retail, hospitality, and entertainment discounts via an online benefits platform
• Free support for you and your loved ones through ‘Retail Trust’ covering health, wellbeing, financial advice, legal aid, and more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities to empower growth and success

We are an equal opportunity employer and welcome applications from all backgrounds.