Client Services - Account Manager

Who We Are…

With over 37 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world‑class customer service delivery to more than 700 jurisdictions worldwide.

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top‑notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position also offers ample travel opportunity.

Our customers are manufacturers, regulators and operators within the Gambling industry. This is a customer service/sales‑focused position for someone who will not only foster and maintain business relationships with clients, but who will also have an opportunity to oversee and cultivate a team of professionals ultimately supporting them to provide sustainable value.

The Account Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post‑service follow‑ups for the achievement of customer satisfaction and revenue generation.

• Meets with clients to negotiate and secure business and maintain relationships
• Delivers sales presentations to clients
• Ensures clients are provided professional, courteous, and timely support and service
• Maintains a strong understanding of gaming regulations, processes, and procedures
• Supports and implements strategic plans to accomplish company goals
• Forecasts client activity and sets performance goals accordingly
• Reviews market analyses to determine customer needs
• Maintains a strong understanding of GLI Services, tools and training offerings
• Maintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clients
• Maintains records of all visits and telephone contacts of the assigned regulatory clients within the database daily
• Generates reports, as required
• Participates in trade shows and/or regulatory conferences, when necessary
• May coordinate In‑Service training classes and field inspections/audits when appropriate for clients
• Performs other duties as assigned

• Bachelor’s degree in Marketing, Business, Engineering or a related field
• Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements
• Must have a valid driver’s license

• A minimum of 2 years relevant industry experience is required
• A minimum of 5 years’ experience required in Gaming, Marketing, Sales and/or customer service fields is required
• Certification, formal training, education or demonstrated competency may be evaluated and considered in lieu of the experience requirementsA minimum of 3 years of previous sales/development experience is strongly preferred
• Must be proficient in Microsoft Excel, Word, PowerPoint, SharePoint and CRM
• Must have the ability to write reports and business correspondence
• Must have the ability to effectively present information and respond to questions from external and internal parties, including large audiences
• Highly motivated, pro‑active self‑starter with excellent time management skills
• Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position
• Must have the ability to communicate, both orally and in writing, with internal and external parties
• Must have the ability to handle and organize multiple projects and deadlines
• Must demonstrate a high degree of attention to quality, details, and correctness

• 25 annual leave days plus Public Holidays
• Discretionary End‑year bonus
• Annual Performance Reviews
• Weekly fresh fruit, free coffee, tea and chill‑out space at the office
• International work atmosphere with 30 different nationalities within GLI Europe, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI Austria

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.