Academic Advice and Welfare Projects Officer

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BU04098

Students' Union

6

12 months Maternity Cover

Membership Development Manager

31-08-2026

Applications are invited for the above temporary (
Maternity cover
) full time post working in the students' Union at Bangor University.

Educated to A Level standard (or equivalent experience), you'll be an approachable, organised and student-focused individual, ready to lead the delivery and development of our independent academic advice service and coordinate a range of welfare campaigns, projects and activities.

This varied role combines direct student support with service development, insight and partnership working. You will provide impartial advice, guidance and practical casework support to students navigating University procedures — helping them understand their options, prepare for meetings and engage confidently with relevant processes.

We're looking for someone who can interpret complex policies and procedures and explain them clearly to others, manage sensitive situations calmly and empathetically, balance competing priorities, and build effective relationships with a wide range of people.

Experience of working in higher education, a students' union or another membership-led organisation would be an advantage, but we also welcome applicants with relevant transferable experience from other advice, support or casework settings.

The successful candidate will be expected to commence October 2026.

The ability to speak and write confidently and fluently in both Welsh and English in a wide variety of situations is essential for this role.

This role will be located on campus ough our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

Closing date for applications: 31st August 2026

Interviews will be held in person at Bangor University Students' Union on Monday 14th September.

Committed to Equal Opportunities

Responsible for:

• Coordinating and supporting the work of student staff, where required.

Purpose of the Job:

To lead the delivery and ongoing development of the Students’ Union’s independent academic advice service, providing high-quality advice, guidance and casework support to students navigating university processes. The role will use insight from casework and the wider student experience to inform service improvement, preventative activity and rights awareness initiatives, and will coordinate and lead the delivery of Union welfare campaigns, projects and activities.

Overview of the job:

• Provide independent, impartial academic advice, guidance and practical support to students navigating University procedures.
• Lead the development and continuous improvement of the Students’ Union’s academic advice service, ensuring it is effective, accessible and responsive to student needs.
• Use casework trends and student insight to identify emerging issues, inform organisational learning and support improvements to the wider student experience.
• Coordinate and lead the delivery of welfare campaigns, projects and activities.
• Develop effective relationships, referral pathways and partnerships with university services and external organisations to strengthen support for students.

Academic Advice and Casework

• Provide independent, impartial advice, guidance, and casework support to students on a range of academic matters.
• Manage a caseload of students, supporting them to understand their options, navigate relevant University processes and identify appropriate courses of action.
• Support students to understand and engage effectively with relevant procedures, including helping them prepare for meetings and present their case clearly where appropriate.
• Maintain accurate, confidential and timely casework records to support effective case management, follow-up and service…