Customer Service Representative

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Versant Power is seeking Customer Service Representatives who share our commitment to serving customers. Reporting to a Customer Contact Center Supervisor, you will be an integral part of delivering a safe, professional, quality-oriented customer experience. Customer Service Representatives are the first point of contact for our customers and strive to complete requests and resolve issues professionally and efficiently.

• Provide a safe, professional, and efficient customer experience with a focus on first‑call resolution.
• Establish and discontinue accounts, respond to account inquiries, and initiate service orders.
• Investigate billing questions, set payment arrangements for overdue accounts, and research complaints and other account inquiries in collaboration with other departments.
• Create and manage service orders, credit logs, and customer rate analyses.
• Escalate customer issues to Leads and/or Supervisors as appropriate.
• Process outage reports during normal business and emergency storm events.
• Provide periodic weekend shift coverage and perform miscellaneous office duties (filing, typing, mail processing).
• Adhere to documented environmental procedures and report deviations to the Environmental Department.
• Comply with company policies, including Code of Conduct, Safety, and Environmental Management System (EMS).
• Carry out any other related duties as assigned.

• High school degree required;
  Associate Degree or equivalent preferred.
• Prior experience in customer service or customer relations preferred.
• Proficient computer literacy, typing proficiency, and familiarity with customer service software applications.
• Excellent verbal and written communication skills, including letter writing and spreadsheets.
• Strong multitasking abilities and sound judgment.
• Strict confidentiality of customer and Company information.

• Positive, empathetic, and professional attitude.
• Excellent interpersonal skills and teamwork.
• Strong initiative and commitment to enhancing customer service.
• Effective relationship building, communication, and the ability to work under pressure.
• Adaptability to changes in communication technology.

Position is primarily stationary with some walking, standing, and driving required.
Extensive computer and telephone use.
May be stressful due to customer contacts.
Requires irregular hours, overtime, overnight or weekend shifts possible.