Senior Relationship Banker

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full time Bangor, ME, US

2 days ago Requisition

Salary Range: $26.00 To $34.00 Hourly

Northeast Bank is a Maine-based, full-service community bank and a national commercial real estate lender with offices in Boston, New York, and LA. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, including generous PTO.

If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.

POSITION SUMMARY: Serves as the Banking Center’s primary internal sales and relationship-development professional, proactively identifying opportunities to grow deposits, deepen customer relationships, and increase the number of customers who consider Northeast Bank their primary financial institution. Uses a consultative approach to maximize every customer interaction, understand financial needs, and recommend appropriate consumer and business deposit solutions. Provides exceptional customer service, consistently asks for referrals, supports new-customer onboarding and ongoing relationship engagement, and works collaboratively with the Banking Center team to achieve customer growth, retention, sales, service, and operational goals.

Provides transactional and account-servicing support, including teller-line assistance as needed, while maintaining operational excellence and full compliance with Bank policies and procedures.

RESPONSIBILITIES:

Sales and Service

• Maintains a high level of knowledge and understanding of the Bank’s products, services, sales processes, and relationship-management tools.
• Proactively identifies and acts on opportunities to grow consumer and business deposits, deepen existing relationships, and establish Northeast Bank as the customer’s primary financial institution.
• Maximizes every customer interaction by using purposeful discovery questions, reviewing available customer information, identifying unmet needs, and recommending appropriate financial solutions.
• Cultivates trusted customer relationships, provides exceptional service, and builds strong rapport by delivering timely advice and solutions that help customers achieve their financial goals.
• Consistently asks satisfied customers for referrals and follows up on leads and identified opportunities to acquire new relationships and expand existing ones.
• Owns the full customer experience from initial greeting through resolution or follow-up, rotating between the sales and service platform and teller line as needed and ensuring a seamless Banking Center visit.
• Delivers effective new-customer onboarding and ongoing engagement by confirming account setup, introducing relevant capabilities and services, completing scheduled follow-up, and identifying opportunities to expand the relationship.
• Responds promptly and accurately to customer inquiries, resolves issues professionally and efficiently, and follows through to confirm customer satisfaction.
• Conducts targeted customer outreach, appointment setting, and lead follow-up to generate deposit growth and relationship-deepening opportunities, with primary emphasis on opportunities developed from within the Banking Center and existing customer base.
• Maintains accurate and timely documentation of customer needs, sales activities, referrals, follow-up commitments, and outcomes in designated Bank systems.
• Achieves individual sales, service, referral, deposit-growth, and relationship-deepening goals while contributing…