Lead Teller

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full time Bangor, ME, US

4 days ago Requisition

Salary Range: $24.00 To $28.00 Hourly

Northeast Bank is a Maine-based, full-service community bank and a national commercial real estate lender with offices in Boston, New York, and LA. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, including generous PTO.

If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.

POSITION SUMMARY: The Lead Teller is responsible for the daily operations of the Banking Center and for all activity conducted behind the teller line. This role provides day-to-day leadership, guidance, coaching, and transaction support to Tellers, Senior Tellers, and Float Tellers; manages teller-line workflow; and ensures transactions are completed accurately, efficiently, securely, and in accordance with Bank policies and applicable regulations.

The Lead Teller actively assists customers, resolves complex service needs, observes and coaches team members to identify referral opportunities, and ensures customer service standards are consistently met. The role participates in sales and relationship-building activities that support deposit growth, customer retention, deepening customer relationships, and the development of primary checking relationships. The Lead Teller also completes and oversees the majority of assigned annual compliance and audit tasks and supports the Banking Center Manager in maintaining operational excellence, sound controls, and a consistent customer experience.

RESPONSIBILITIES:

• Leads the daily operations behind the teller line and ensures work is performed accurately, efficiently, securely, and in accordance with established Bank policies, procedures, controls, and service standards.
• Provides day-to-day functional leadership, guidance, transaction support, and problem resolution to Teller team and serves as the primary operational resource behind the line.
• Manages teller-line workflow, customer queues, break and lunch coverage, and daily staffing assignments to maintain appropriate coverage and a responsive customer experience.
• Processes and supports retail and commercial transactions, including deposits, withdrawals, transfers, loan payments, check cashing, negotiable instruments, and other authorized transactions.
• Reviews transactions and documentation for accuracy, completeness, proper authorization, potential fraud or loss exposure, and compliance with established limits and procedures.
• Maintains appropriate cash controls and assists with cash drawer, vault, ATM, shipment, ordering, receiving, verification, balancing, and end-of-day activities in accordance with Bank policy.
• Opens and closes the Banking Center as assigned and verifies completion of required opening, closing, security, and end-of-day procedures.
• Assists customers with account and transaction inquiries, researches and resolves complex service issues, and appropriately escalates matters involving exceptions, risk, complaints, or specialized support.
• Ensures customer service standards are consistently demonstrated and fosters an environment in which customers feel welcomed, valued, understood, and supported.
• Observes customer interactions and provides timely coaching and feedback to strengthen transaction quality, service behaviors, needs-based conversations, and identification of referral opportunities.
• Supports onboarding, training, skill…