Patient Service Representative

Job Summary

Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.

• Education:
  
  High School Diploma/GED
• Experience:
  
  PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third‑party payers requirements, ICD‑9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.
• Certification:
  Medical Terminology preferred
• Other
  
  Skills Required:
  
  The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

• Compassion:
  We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
• Integrity:
  We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
• Collaboration:
  
  We work in partnership, dialogue and shared purpose to create healthy communities.
• Excellence:
  We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

$16.89 - $23.25. Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

Our people make the difference. See firsthand what makes our employees and culture shine!