Senior System Administrator System Administration · Bangor - Headquarters Job Bangor area,Maine USA,IT/Tech

Key Results Area #1:
Take Ownership of the Customer’s Technological Success

Build long-term relationships with customers

Ensure customers data and network security is maintained with industry best practices

Design, estimate, quote, and implement solutions to solve customers’ problems

Manage the lifecycle of customers infrastructure, hosted solutions, and budgets

Work alongside the Team Leader to achieve the best response times for customers

Interact with the accounting department on the customers’ behalf and describe value for work performed

Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client

Full project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with little interaction from a team leader

Key Results Area #2:
Being a Valuable Team Member

Provide a good example of S. J. Rollins culture and values

Be on time for work and scheduled meetings

Take responsibility for the training and education of less experienced team members

Participate in regular team meetings

Take responsibility for your personal and career development

Entry Knowledge

Meet or exceed responsibilities and expectations of System Administrator

Skill Level

A fully trained and experienced Senior System Administrator will have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult tasks, and be able to perform preventative maintenance for all clients.

Responsibilities

Lead onsite projects when Network Engineer is unavailable
Assist lower-level technicians in building their knowledge and experience
Independently manage billable time through projects, onsite appointments, and tickets
Effective communication with client from problem definition and cost estimate through follow-up of successful solution
Reliably manage the lifecycle of all customer’s technology
Estimate and quote sales for most projects and products/services
Proactively identify business problems and propose solutions to client
Accept assignment of emergency phone as required
Take ownership of projects assigned from a team leader, and see them through to the end, with high customer satisfaction

Expectations

Adhere to policies and procedures as outlined in the Employee Handbook
Meet or exceed the billable hours per day expectations established at each performance review
Best indicator of success is to work 5 days a week and be on time for work each day
Show a good attitude towards people and a willingness and passion to learn new skills
High-level and continuous client communication (inc. conflict resolution)
Demonstrate critical thinking and decision-making skills while working towards a solution
Proactively manage a client’s IT infrastructure and expand IT services offered
Add value to all work by checking backups after solving an issue, checking for updates, and personal communication with client staff members to identify other issues
Development of high-level skills in an IT discipline
Delegation of work to team members as appropriate
Develop strong relationships with clients that result in an increased reliance on you for IT needs – even outside of regular working hours
Maintain a flexible schedule to allow for periodic night/weekend work and out of state work

Benefits:

Health Care
Dental
Retirement Plan
Profit Sharing

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