Technical Support Specialist Technical Support · Bangor - Headquarters Job Bangor area,Maine USA,IT/Tech

Key Results Area #1:
Successfully Resolve Customer’s Technical Support Issues and assist Customer Teams with PMM’s and Projects.

Provide fast response times for customers

Build positive relationships with customers

Estimate and implement basic products to solve customers’ problems

Interact with the accounting department to describe value for the work performed

Ensure customer data and networks are maintained with industry best practices

Key Results Area #2:
Being a Valuable Team Member

Provide a good example of S. J. Rollins culture and values

Be on time for work and scheduled meetings

Participate in regular team and company meetings

Take responsibility for personal and career development

Take responsibility for the training and education of less experienced team members

Entry Knowledge

Skill Level

No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.

Responsibilities (What You Do)

Complete all customer appointments and service tickets/tasks assigned.
Conduct repetitive IT tasks
Perform PMMs (Preventative Monthly Maintenance) on an adhoc basis for.
Assist team members on projects as assigned
Communicate with the client and Technical Support Team Leader before and after every job
Execute standard operating procedures for the following:
- VPN Configuration
- New User Setup
- Computer Prep
- Installing Software
- Phone Provisioning

Expectations (How You Do It)

Adhere to policies and procedures as outlined in the Employee Handbook
Demonstrate reliability and punctuality
Meet or exceed the billable hours per day expectations established at each performance review
Exhibit a positive attitude and willingness to learn
Display critical thinking, independence, and sound judgment in problem solving
Manage time efficiently by requesting work from Technical Support Team Leaders, or self-assigning basic work from the ticket system

Benefits

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language