Quality Assurance Caseworker

Department of Health and Human Services (DHHS) Human Services Caseworker

Opening Date:
October 16, 2026

Closing Date:
October 29, 2026

Job Class Code: 5069

Grade: 22 (04)

Salary: $26.70 - $36.07 per hour
* * Pay includes a $3.00/hour stipend. An additional $1.00/hour stipend is available with a relevant Masters degree.

* Starting pay for new employees hired into this position is $28.84 per hour, step 3 of the pay scale.
Position Number:

Location:

Bangor (this position will require travel throughout Penobscot, Piscataquis, Washington, and Hancock counties with on‑site visits.) This position is a full‑time position located in Bangor, ME. This opportunity allows partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

• Conduct comprehensive reviews of client case files to ensure compliance with state, federal, and agency regulations, policies and best practice.
• Extensive documentation audited for accuracy, completeness, timeliness.
• Analyze trends and patterns to identify issues or areas for improvement.
• Track performance indicators and outcomes to ensure program safety and compliance.
• Prepare corrective action plans and follow up to ensure compliance.
• Provide coaching, guidance, and technical assistance to agencies on policy interpretation and documentation standards.
• Serve as a resource for best practices and process clarification.
• Provide detailed reports and findings regarding issues and areas in need of improvement.
• Collaborate with supervisors, program managers, and multidisciplinary teams to address quality concerns.
• Participate in staff meetings and policy review discussions.
• Safeguard client confidentiality and sensitive information while ensuring services support client safety, well‑being and rights.
• Conduct onsite reviews of agencies to evaluate compliance with federal regulations and licensing standards.
• Assess case records, service delivery practices and operational procedures to ensure quality, safety, and effectiveness of services.
• Facilitate meetings with provider agencies to review quality assurance benchmarks.
• Communicate with provider agencies on a quarterly basis reviewing data related to reportable event compliance.
• Community outreach and education when applicable.

• Advocating for and coordinating provision of services including reviewing, analyzing, and documenting person‑centered plans.
• Maintaining accurate case records of assessments, activities, and plans; writing summaries, reports, letters, and memos.
• Collaborating with Adult Protective Services and Crisis Prevention/Intervention Services when necessary to stabilize and secure emergency needs.
• Analyzing data and preparing reports for quality outcomes.
• Utilizing the QA Sharepoint database keeping it updated with required documentation.
• Presenting data reports to assigned agencies on a quarterly basis.

• In order to qualify, you must have a Bachelors Degree from an accredited educational institution in Social Work/Social Welfare; OR a Bachelors Degree in a related social service/social welfare/social work area which includes at least 12 courses in behavioral science, social science, or social work; AND must have or be eligible for conditional or full licensure as a Licensed Social Worker (LSW) as determined by the Maine State Board of Social Worker Licensure.
• Please submit a copy of your transcripts with your application materials. Applications without transcripts will be deemed incomplete and not processed.
• The background of well-qualified candidates will include experience in program and quality improvement, familiarity with Maine Care, and coaching and technical assistance. Please describe this…