Direct Service Advocate

Partners for Peace is hiring a full-time
Direct Service Advocate to join our team! The Direct Service Advocate provides advocacy, crisis intervention services, and support to victims and survivors of domestic violence, dating violence, sexual assault, and stalking, through Partners for Peace's 24-hour helpline, on-site at the Bangor Resource Center, and in various community settings. The position collaborates with the Advocacy Services Program Manager to provide administrative support for the helpline to ensure effective and consistent operations and quality services.

Job Title: Direct Service Advocate

Classification: Non-Exempt (Hourly)

Work Hours: 32-hour work week between the hours of 8am-430pm (Monday-Thursday) with scheduled on-call overnight and weekend work related to the 24-hour helpline

Location
:
Bangor

Supervisor: Advocacy Services Program Manager

Starting Pay Range: Level 1 - $44,219 - $45,593 (depending on experience)

Benefits include 32-hour work week, 20 days' annual PTO (including sick and holidays) that increases based on years of service, 100% employer paid health and dental insurance for employees and dependent children, up to 6 weeks' paid parental leave, and more (for details about benefits, please visit https://www.partnersforpeaceme.org/about-us/apply/)

We partner with people and communities affected by domestic violence and abuse in Penobscot and Piscataquis Counties to provide confidential support and services shaped by survivors’ voices. We advocate for lasting peace through prevention, education, and awareness, challenging societal conditions that lead to abuse.

All are free to thrive in relationships, families, and communities that are safe and equitable.

• Provide safety planning, support, crisis intervention, advocacy, information and referral to victims and survivors of domestic violence through our 24-hour helpline, at the Bangor Resource Center, and in various community settings
• Provide on-call after-hours coverage to respond to calls made to our 24-hour helpline, including some overnights, weekends, and holidays.
• Maintain a working understanding of community resources available to victims and survivors of domestic violence in the Penobscot & Piscataquis County region to provide information and referrals to survivors
• Create and maintain a hub of updated information and resources, in collaboration with rural advocates, to ensure they are accessible for all advocates
• Perform daily administrative tasks to support efficient workflows and consistent quality, e.g., maintain the Helpline schedule, work with the answering service, and review and update data
• Create a welcoming, tidy, and accessible space for guests to the Bangor Resource Center
• Organize and maintain inventory of donated items at the Bangor Resource Center
• Perform other duties as assigned

• Minimum high school diploma or GED with additional education, training, or experience in human services or related field required
• Experience working with survivors of domestic violence preferred
• Completion of the 45-60 hours of the Maine Coalition to End Domestic Violence approved basic advocacy training
• Ability to provide consistent high-quality support and advocacy to survivors, including scheduled on-call coverage for our 24-hour helpline, including some overnights, weekends, and holidays
• Ability to relate to survivors with empathy and patience and to provide compassionate, non-judgmental, survivor-centered advocacy, support, and crisis response
• Understanding of the impacts of trauma on survivors, the dynamics of domestic abuse, and importance of collaborating across systems to achieve better outcomes for survivors or willingness to learn
• Ab…