Front Desk Coordinator

Front Desk Coordinator I

The vision of Smile Doctors is our people‑first culture which creates an environment of passionate, caring team members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every team member the opportunity to be a part of something bigger.

• Greets and receives customers, determines nature of visit, and notifies appropriate team members.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks‑in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Basic knowledge of Microsoft Office.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long‑term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

As the nation’s leading orthodontic support organization, Smile Doctors partners with local orthodontic practices to offer world‑class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment.

Smile Doctors and all our affiliating practices are proud to be an equal‑opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Administrative. Industries:
Hospitals and Health Care.