In House Marketing Rep

Join to apply for the In House Marketing Rep role at Hilton Grand Vacations
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At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

Our In‑House Marketing Representative generates leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role also provides customer and concierge services to all guests to project a professional company image.

• Hourly pay plus commission
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program — purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
• And much more!

• Conduct pre‑arrival calls to owners, renters, and exchangers; confirm appointments and improve show rates.
• Complete required paperwork accurately for each tour and check availability to avoid overbooking tour waves.
• Ensure guests meet minimum eligibility for gifts and promote courtesy tours; follow gifting procedures to meet monthly cost targets.
• Provide location‑related guest service and advise guests on resort services; distribute only HGV‑authorized information, collateral, and materials.
• Maintain location operating standards and fulfill all other reasonable requests by management.
• Contact appropriate management with any guest issues.

Flexible schedule including weekends and holidays.

All U.S. hourly Team Members not represented by a labor organization or subject to a collective bargaining agreement.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Experience in customer service for at least a year.
• Minimum of six months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency and ability to learn multiple customer‑service software applications efficiently.
• Professional verbal, interpersonal, guest‑relations and etiquette skills in person, written form, and on the telephone.
• Proficiency in English (speak, read, write).

Additional advantageous capabilities:

• Minimum of two years experience selling and booking tours, activities, and concierge services.
• One year of experience in the timeshare industry with a track record of success in sales and/or marketing.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for individuals with disabilities.