Quotations & Technical Support

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Hammond Power Solutions Inc. is a global manufacturer headquartered in Guelph, Ontario, Canada. HPS has grown to become the leader in North America in the custom design and manufacture of dry type transformers. For the past century, HPS has grown to deliver electrical power solutions to global markets and provides solutions for complex applications like, mining, rectifier, drives, traction, wind, solar and many other electrical power applications.

The world relies on HPS to continually conceive and produce state-of-the-art transformer technology. We currently have an opening for a Quotations and Technical Support Specialist, come grow with us! This position is located in Baraboo, WI.

Responsibilities Include, But Not Limited To

• Managing accounts and pricing structures
• Quotation and Price Management
• Manage Quotations to all customers for both catalog and custom products.
• Develop an understanding of market level pricing based on territory.
• Collaborate with distributors and end users in structuring pricing to maximize both bookings and gross margin.
• Institute and manage price increases as needed.
• Project Negotiation. Provide strategic pricing based on the size of the job, similar opportunities in the territory, and the relationship with the customer.
• Provide accurate pricing on custom products based on similar product designs.
• Maximize margin attainment while considering current market price, previous sales history, and all cost increases.
• Review all competitors in the market and develop a full understanding of their capabilities.
• Work closely with Quotations and Regional Sales Managers to maximize margins while focusing on corporate goals.
• Representative and OEM/Distribution
• Cultivate strong relationships with all Distributors, Customers, Representatives and OEMs.
• Provide complete and accurate quotations to all customers.
• Review specification documents and provide a product offering based on customer needs.
• Provide quotations on all customs, power, specialty, and non-system supported products.
• Offer guidance on technical questions, HPS capabilities, and product knowledge.
• Provide direction and support to Representatives on strategic pricing.
• Coach as needed on systems and HPS product offerings.
• Facilitate communication between HPS Engineering and the customer when needed.
• Regional Manager
• Develop regional target accounts and key customers.
• Communication and support on any customer issues that arise.
• Provide feedback from customers to assist in achieving territory sales plans.
• Assist in managing any large sales opportunities, new customers, and OEM development within the territory.
• Identify possible representative issues and opportunities for improvement.
• Collaboration in executing sales strategies that maximize margins and bookings.
• Provide training and support on new products and systems.
• Support all COD and POD opportunities.
• Technical Support
• Develop a full understanding of all HPS products, how they are manufactured, the applications they are used in, and how to troubleshoot any potential issues.
• Serve as the first point of contact for all calls from the field.
• Configure part numbers based on customer’s application requirements.
• Provide technical information that cannot be found on the nameplate or in the installation guide.
• Guide technicians through electrical schematics and the wiring of any HPS part number.
• Provide troubleshooting for scenarios where the customer is having issues in the field – wrong voltage, no voltage, etc.
• Support Customer Service on filing FPRs, RMAs, and CARs.
• Collaboration with other Sales Functions
• Customer Service Support
• Provide complete order packets for custom products and projects.
• Provide support and training on catalog parts, custom products, and interpreting customer specifications.
• Offer technical support to customers as needed.
• Act as liaison between Customer Service and customers as needed.
• Marketing Support
• Work together to establish market pricing and institute price increases.
• Provide market feedback on HPS competitors, pricing, lead time, products, etc.
• Assistance with customer training on…