Quotations & Technical Support

Hammond Power Solutions Inc. is a global manufacturer headquartered in Guelph, Ontario, Canada. HPS is the leader in North America in the custom design and manufacture of dry‑type transformers, delivering electrical power solutions to complex applications such as mining, rectifier, drives, traction, wind, solar and more. We have an opening for a Quotations and Technical Support Specialist in Baraboo, WI.

• Managing Accounts and Pricing Structures
  • Quotation and Price Management
    • Manage quotations to all customers for both catalog and custom products.
    • Develop an understanding of market‑level pricing based on territory.
    • Collaborate with distributors and end users in structuring pricing to maximize bookings and gross margin.
    • Institute and manage price increases as needed.
    • Provide strategic pricing based on job size, comparable opportunities, and customer relationships.
    • Provide accurate pricing on custom products based on similar designs.
    • Maximize margin attainment while considering current market price, past sales history, and cost increases.
    • Review competitors in the market and develop a full understanding of their capabilities.
    • Work closely with Quotations and Regional Sales Managers to maximize margins while focusing on corporate goals.
  • Representative and OEM/Distribution
    • Cultivate strong relationships with distributors, customers, representatives, and OEMs.
    • Provide complete and accurate quotations to all customers.
    • Review specification documents and offer a product offering based on customer needs.
    • Provide quotations on all custom, power, specialty, and non‑system supported products.
    • Offer guidance on technical questions, HPS capabilities, and product knowledge.
    • Provide direction and support to representatives on strategic pricing.
    • Coach on systems and HPS product offerings as needed.
    • Facilitate communication between HPS Engineering and the customer when needed.
  • Regional Manager
    • Develop regional target accounts and key customers.
    • Communicate and support any customer issues that arise.
    • Provide feedback from customers to assist in achieving territory sales plans.
    • Assist in managing large sales opportunities, new customers, and OEM development within the territory.
    • Identify possible representative issues and opportunities for improvement.
    • Collaboration in executing sales strategies that maximize margins and bookings.
    • Provide training and support on new products and systems.
    • Support all COD and POD opportunities.
  • Technical Support
    • Develop a full understanding of all HPS products, manufacturing processes, applications, and troubleshooting.
    • Serve as the first point of contact for all field calls.
    • Configure part numbers based on customer application requirements.
    • Provide technical information not found on nameplates or installation guides.
    • Guide technicians through electrical schematics and wiring of any HPS part number.
    • Troubleshoot customer field issues such as wrong voltage or no voltage.
    • Support Customer Service on filing FPRs, RMAs, and CARs.
  • Collaboration with Other Sales Functions
    • Customer Service Support
      • Provide complete order packets for custom products and projects.
      • Provide support and training on catalog parts, custom products, and interpreting customer specifications.
      • Offer technical support to customers as needed.
      • Act as liaison between Customer Service and customers as needed.
    • Marketing Support
      • Work together to establish market pricing and institute price increases.
      • Provide market feedback on competitors, pricing, lead time, and products.
      • Assist with customer training on new product launches.
      • Provide feedback and support on system upgrades.
      • Provide support and communication on all PODs and CODs.
    • National Sales Support
      • Assist with the creation, implementation, and support of all sales plans.
      • Identify and escalates any customer activities that may affect overall sales objectives.

• Diploma or degree in Electrical, Technical, or a relevant field (required).
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast‑paced environment and adapt to changing priorities.
• Strong analytical and problem‑solving skills.
• Demonstrated computer skills and proficiency in Microsoft Office applications.
• Ability to meet deadlines.
• Ability to work independently and as a team member.
• Strong attention to detail.

Hammond Power Solutions encourages applications from all qualified candidates. HPS has a great record of accommodating persons with disabilities. Contact our People & Culture team if you need accommodation at any stage of the application process or want more information on our accommodation policies.

• Company 401K
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Medical, health savings plan, health reimbursement account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

We are committed to sustainable business practices and offer opportunities for our employees to support the communities where we live and work through our Hammond Giving Strategy.