Account Manager – General Line

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Account Manager – General Line – Remote, Madison, WI

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies—including compressors, precision handling of liquids, gases, and powers—to increase industrial productivity, efficiency, and sustainability. Supported by over 80 brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more.

Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

The Ingersoll Rand Compression Systems and Services Customer Center is hiring a General Line Account Manager to join their team. In this role, you will be responsible for driving the Customer Center equipment sales and service activity for a specific territory. Traveling in a defined geographic area, this includes quoting, strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share, and maintain customer loyalty while achieving organizational goals.

• Generate Revenue – Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area. Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfill industrial customer needs.
• Develop People Capabilities – Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within customer center. Partner with services team to best understand products and services and satisfy and anticipate customer’s needs.
• Manage Cash – Ensure that all orders obtained are error‑free with correct customer documentation. Resolve all customer disputes and manage all costs associated with selling efforts, including travel and entertainment expenditures.
• Ensure adherence to safety rules – vehicle safety and customer site safety in the field and in the customer center.
• Earn Customer loyalty – Collaborate cross‑functionally, leveraging best support for customers by partnering with service team to troubleshoot customer issues or offer unique solutions.
• Maintain Customer Relationship Management database – Record order follow‑up activities, reporting requirements, and database requirements. Provide feedback on market conditions and track the sales pipeline of all account activity and daily reporting.

• Bachelor’s Degree
• 4 years’ of experience in an industrial sales business setting

• Excellent relationship‑building and interpersonal skills, including verbal, written and presentation communication skills.
• Establishes and builds solid relationships with customers, key institutions and team members.
• Honest, self‑motivated and team oriented.
• Able to work within a team environment and independently.
• Mechanical and electrical expertise required.
• Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and recommend technical solutions.
• Tech savvy; knowledge of Salesforce preferred.
• Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts.
• Must have…