Business & Operations Manager - President's Office

About Kingston Educational Institute

Established in 2004, Kingston Educational Institute (KEI) is a multidisciplinary educational group based in Barasat, West Bengal, offering school education and higher education across management, science, law, technical education, and teacher training. Kingston also runs a 110 bedded hospital namely Kingston General Hospital. KEI focuses on academic learning, practical skills, and career readiness to prepare students for professional success.

This role offers the opportunity to work closely with management and contribute to institutional operations, technology adoption, and projects across the KEI Management's varied business initiatives.

Website:

Location:

Barasat, West Bengal

Employment Type:

Full-time

Reporting To:  President

Travel:  Business travel with the President and to project locations, as required

About the Role

We are looking for a versatile, dependable, and hands-on professional to work closely with the President across business operations, executive support, and project implementation. You will manage schedules, routine administrative tasks, follow-ups, documentation, and operational challenges while supporting admissions, HR, finance, sales & marketing , project , operations and technology adoption. The role spans the President ’s various businesses and initiatives and requires someone who can adapt to different teams, sectors, and priorities.

This position suits someone who takes ownership, follows through consistently, handles confidential information with discretion, and is willing to learn, unlearn, and relearn.

Responsibilities

President’s Office and Executive Support

Manage the President’s calendar, meetings, schedules, reminders, and daily priorities.
Prepare meeting agendas, record minutes, track action items, and follow up until completion.
Handle routine administrative tasks, correspondence, documentation, and record management.
Coordinate with employees, vendors, consultants, and business partners on behalf of management.
Handle sensitive management, employee, financial, and business information with strict confidentiality.

Business Operations and Project Management

Execute assigned projects across the management’s businesses, tracking timelines, responsibilities, deliverables, and progress.
Identify operational problems, coordinate practical solutions, and escalate issues requiring management decisions.
Prepare and maintain standard operating procedures, project documents, presentations, and management reports.
Improve workflows and support consistent implementation of business processes.
Take on varied assignments across functions, including detailed administrative work and on-site execution.

Admissions, CRM, and Communication

Work hands-on during admission seasons, supporting enquiry handling, applicant follow-ups, counselling coordination, documentation, and enrolment.
Use and maintain CRM systems to ensure accurate records, timely communication, and effective tracking of the admissions pipeline.
Help develop and execute communication strategies for prospective students, parents, partners, and other stakeholders.
Coordinate calls, emails, messages, and campaigns with admissions, sales, and marketing teams.
Monitor enquiry response times, follow-up completion, conversions, and admission targets, recommending improvements where needed.

HR and Finance & Sales Coordination

Support recruitment coordination, onboarding, employee documentation, and routine HR administration.
Coordinate with finance teams on budgets, expenses, invoices, payments, and financial reporting.
Coordinate with Sales & Marketing team to concise their reports and outcomes for management viewing.
Conduct standup meetings with various departments to gather each of the departments…