IT Executive

JOB DESCRIPTION
IT Executive – Hardware, Networking & IT Support
Department:  Information Technology

Location:

Barasat / Madhyamgram, Kolkata

Employment Type:

Full-Time

Experience:

1–4 Years

About the Role
We are looking for a technically skilled and responsible  IT Executive  to manage day-to-day IT infrastructure, hardware, networking, system support, and troubleshooting across the organization's campuses and offices.
The candidate will be responsible for ensuring the smooth functioning of computers, networking infrastructure, internet connectivity, CCTV, biometric systems, printers, servers, and other IT-enabled systems.

Key Responsibilities
1. Hardware & System Support
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, projectors, and other IT equipment.
Diagnose and resolve hardware and software issues within defined timelines.
Perform regular preventive maintenance of IT assets.
Maintain proper records of IT equipment, repairs, replacements, and service history.
Coordinate with vendors for hardware repair, replacement, warranty, and AMC-related matters.
2. Network & Internet Management
Monitor and maintain LAN, WAN, Wi-Fi, routers, switches, access points, and other networking equipment.
Troubleshoot network connectivity, internet, and Wi-Fi-related issues.
Coordinate with Internet Service Providers and networking vendors for service-related problems.
Configure and maintain routers, switches, and access points as required.
Monitor network performance and identify recurring connectivity issues.
Ensure proper network access and connectivity across classrooms, offices, laboratories, and other facilities.
3. IT Infrastructure & Security
Maintain IT infrastructure across different campuses and administrative offices.
Ensure basic IT security practices, including password management, access control, antivirus, system updates, and backup procedures.
Monitor and maintain CCTV, biometric attendance, access-control systems, and other technology-enabled security systems.
Assist in identifying and resolving unauthorized device or network access issues.
4. Software & Application Support
Install and configure operating systems, applications, drivers, and required software.
Provide technical support to employees, faculty members, and administrative staff.
Troubleshoot issues related to official email, online applications, cloud-based platforms, and other institutional software.
Assist users with basic IT-related queries and provide timely resolution.
5. IT Asset Management
Maintain an updated  IT Asset Register  covering computers, laptops, printers, networking equipment, CCTV equipment, biometric devices, and other IT assets.
Track asset allocation, movement, repair, replacement, and disposal.
Conduct periodic physical verification of IT assets.
Report damaged, missing, obsolete, or non-functional equipment to the management.
6. Maintenance & Vendor Coordination
Coordinate with AMC/service providers for timely maintenance and repair of IT infrastructure.
Maintain records of service calls, complaints, downtime, and resolution status.
Follow up with vendors until issues are completely resolved.
Verify service completion before closing maintenance requests.
7. Backup & Data Management
Assist in maintaining regular backups of important institutional data.
Monitor backup status and report any failure or data-access issue immediately.
Follow organizational guidelines regarding data security and confidentiality.
8. MIS & Reporting
Prepare regular IT status reports for management.
Maintain records of complaints, resolutions, downtime, maintenance, and pending issues.
Provide daily/weekly reports as required by the reporting authority.
Maintain proper documentation of all IT-related activities.
Key Performance…