Managed Account Coordinator – Inspections

About Us: We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

Job Summary:

S.A. Comunale is seeking a Managed Account Coordinator. The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems. The Company goal is to continuously grow the revenues of the Service & Inspection department while maintaining profits, satisfying customers’ requirements, and staying compliant with required guidelines. This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection and services provided by the Company.

• Schedule service and inspection of customer sites on demand and set frequencies.
• Work with all departments to ensure completion of customers work.
• Perform follow up as necessary on outstanding work orders.
• Provide phone coverage for assigned account(s) as well as overflow.
• Invoice customers for work tickets and contracts.
• Be the primary customer service contact for assigned account(s).
• Cross-train to perform any job occupation as determined by the Company.
• Regular and reliable attendance.

Qualifications:

• High School Diploma or GED is required.
• 3 years’ experience in a call center or customer service environment is required.
• Strong customer service skills and the ability and willingness to learn new systems and processes is required.
• Experience with Microsoft Office (i.e., Word, Excel, and PowerPoint) applications is required.
• Excellent customer service skills are required.

Equal Opportunity

Employer:

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Notice to prospective employees:
There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process — it is probably fraudulent.