National Account Representative

Job Title

National Account Representative

The primary function of this role is to manage customer-specific requests related to the inspection and service of fire protection systems. The goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customer requirements, and staying compliant with required guidelines. This position requires the ability and desire to work in a fast-paced, multi-tasked environment with a focus on customer service and support, quality work performance, and an understanding of the inspection and services provided.

• Schedule service and inspection of customer sites on demand and at set frequencies.
• Perform follow-up as necessary on outstanding work orders.
• Maintain subcontractor relations and negotiate rates as needed.
• Provide phone coverage for assigned accounts as well as overflow.
• Maintain profitable margins on work orders.
• Serve as the primary customer service contact for assigned accounts.
• Cross-train to perform any job occupation as determined by the company.
• Ensure regular and reliable attendance.

• High School Diploma or GED is required.
• 3+ years' experience in a customer service environment is required.
• Strong customer service skills and the ability to learn new systems and processes are required.
• Experience with Microsoft Office applications (Word, Excel, and PowerPoint) is required.
• Excellent written and verbal communication skills are required.
• Ability to think strategically, make sound decisions, and produce accurate and timely results is required.
• Ability to build positive working relationships with multiple levels of employees and management is required.
• Demonstrating integrity and professionalism is required.
• Commitment to company values is required.
• Excellent organizational skills are required.
• Ability to follow-up on tasks and assignments in a timely manner is required.
• Ability to perform basic business mathematical functions is required.
• Ability to work with minimal supervision is required.
• Ability to work effectively in a team environment is required.
• Compliance with all operating policies, procedures, executed Plans, and Programs is required.

• Demonstration of a positive attitude is required.

The department consists of about 25+ employees at any given time, ranging from representatives to billing associates. This role involves managing approximately 3-4 accounts with high-volume calls. Employees are located in a separate building from the main office.

Contract to Hire, Barberton, OH.

Pay range: $21.00 - $21.00/hr.

Benefits may include Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan;
Life Insurance (Voluntary Life & AD&D);
Short and long-term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

Fully onsite position in Barberton, OH.

Position anticipated to close on Jan 30 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.