HCBS Area Manager

Department: Operations |
Job Status: Full-time
FLSA Status: Exempt |
Reports To: Director of Operations
Pay Type: Salary |
Amount of

Travel Required:

20-30%
Work Schedule: Variable Hours |
Positions Supervised: HCBS Area Managers
Positions Indirectly Supervised: Youth Respite Home Managers, Direct Support Managers, Lead Direct Support Professionals, and Direct Support Professionals

POSITION SUMMARY

The Director of Operations supports the CEO by overseeing the organizational day-to-day operations of home and community-based care services for clients with developmental disabilities. The Director of Operations role demands a leader who can manage diverse operational aspects, from overseeing service delivery and staff performance to ensuring compliance with state regulations and fostering community relationships. They guide and support HCBS Area Managers, Youth Respite Home Managers, Direct Support Managers, and Lead Direct Support Professionals.

Additionally, they play a vital role in human resources functions, managing employee performance to maintain positive relationships and provide excellent customer service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Supervise Youth Respite Home Managers, Direct Support Managers, Lead Direct Support Providers, and Direct Support Providers to ensure they provide quality client care in compliance with policies, laws, and regulations.
• Attend all client meetings and home tours for new clients.
• Assist in decision-making regarding accepting new clients or changes to Individual Service Plans.
• Assist with hiring decisions, staffing ratios, and employee coaching and performance.
• Create and maintain payroll budget; reduce overtime in assigned locations.
• Brittco to verify client documentation completion, appropriate scheduling, employee timekeeping accuracy, and that payroll deadlines are met.
• Perform random drop-ins at locations over all shifts to perform shift inspections to verify team members are performing assigned duties within the guidelines of client ISPs and Agentic procedures.
• Maintain proper maintenance of company vehicles.

• Knowledge of Ohio state laws and regulations related to developmental disabilities.
• Ability to develop and implement effective programs and services for individuals with developmental disabilities.
• Strong communication and interpersonal skills to effectively collaborate with clients, staff, and families.
• Knowledge of budgeting, financial management, and resource allocation.
• Ability to hire, train, and supervise staff to ensure quality services.
• Knowledge of behavior management techniques and strategies to support individuals with challenging behaviors.
• Ability to develop and maintain positive relationships with community organizations and stakeholders.
• Knowledge of technology and its applications in providing services to individuals with developmental disabilities.
• Ability to conduct assessments and develop individualized service plans in compliance with state regulations.
• Knowledge of person‑centered planning principles and practices to ensure client‑centered services are provided.

Experience: Minimum of one year of Developmental Disabilities experience; at least three years preferred, and a minimum of one year of Developmental Disabilities supervisory or operations experience.

Computer

Skills:

Compose emails and utilize various software programs, including Brittco and ADP, to perform job duties. Knowledge of Microsoft Office…