Office Coordinator - Lincoln Trail

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Employment Type: Exempt- position

Reports to: Executive Director & Center Manager

Career TEAM is seeking a professional, organized, and customer-focused Office Coordinator to support daily operations at the Kentucky Career Center in Bardstown, Kentucky. The Office Coordinator serves as a welcoming firstpoint of contact for visitors and callers, helps customers navigate available center resources, and provides front desk,scheduling, and general administrative support to keep the office running smoothly. This role focuses on reception and office coordination and does not include case management, eligibility determinations, or customer enrollment/documentation review.

Duties and Responsibilities:

• Welcome walk-in visitors in a friendly and professional manner and coordinate the center’s check-in process.
• Answer incoming calls, respond to general inquiries, route calls to the appropriate staff member, and take and promptly distribute accurate messages.
• Provide basic information about center services and direct program-specific questions to the appropriate staff member.
• Direct visitors to scheduled appointments, classes, meetings, and other center activities.
• Schedule meetings and appointments using the center’s scheduling software; coordinate meeting rooms as needed.
• Support the resource room by directing customers to available computers and job-search resources and providing basic assistance with computer use when appropriate.
• Monitor resource-room activity and promptly notify the supervisor of safety, facility, or other concerns.
• Maintain and update public-facing center information platforms, such as the KCC Corner, as assigned.
• Assist with posting job openings and maintaining current employment information in the lobby or designated public areas.
• Monitor supplies of flyers and other public information materials, make copies of existing materials, and replenish displays as needed.
• Prepare conference or training rooms for meetings, classes, and events, including arranging materials and ensuring the space is ready for use.
• Operate common office equipment, including computers, printers, copiers, and fax machines, and report equipment issues.
• Maintain an orderly, welcoming reception area and help keep shared office spaces, the resource room, and training-room computer areas clean and organized.
• Perform routine light cleaning and sanitizing of workstations and shared-use computers in accordance with center procedures; check and tidy public restrooms as assigned.
• Provide general administrative support, including routine data entry that is not related to eligibility determinations, enrollment decisions, case management, or review of customer program documentation.
• Communicate professionally and respectfully with customers, coworkers, employers, and community partners from diverse backgrounds.
• Protect confidential information encountered in the course of work and follow applicable workplace procedures.
• Complete other related administrative and office-support duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Strong customer service, verbal communication, and written communication skills.
• Basic computer proficiency, including email, internet…