Patient Service Representative

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Bardstown, KY, US

Salary Range: $18.00 To $19.50 Hourly

Non-Exempt:

Full-time / (exact hours will vary by location)

Pay Grade: A-C

Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling,

patient registration, point-of-service payment collection, and other patient inquiries and problem resolution.

Mon-Thur. 8am-4:30pm @ $18-$19.50 with Full-time Benefits

• Greet arriving patients, ensuring a welcoming and superior patient experience.
• Assist patients with completing necessary forms and consents.
• Adhere to patient confidentiality and records release policies.
• Keep lobby and front reception area clean and organized.

• Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.
• Maintain the daily appointment schedule and notify nursing staff and providers of any changes.
• Manage the automated reminder system and complete required follow-up actions.
• Create and send correspondence to patients who fail to keep appointments, in accordance with policy and provider request.
• Prepare new patient packets for upcoming clinic days.
• Register and create records for new patients in the practice management system.
• Update patient demographic and contact information as needed.
• Obtain and verify insurance and other financial information prior to visits.
• Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.

• Request, collect, and record all co-payments, co-insurance, self-pay balances, product sales, and prior balances in accordance with office policy.
• Maintain and balance assigned cash box and reconcile receipts daily.
• Perform end-of-day functions, including managing no-shows, missing charge reports, posting charges, balancing receipts, and preparing bank deposits.

• Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.
• Utilize the triage system for patient-related calls in accordance with procedures.
• Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.
• Train others as needed.
• Verify appointment information and coordinate with nursing staff to ensure smooth patient flow.
• Utilize office equipment such as copiers and fax machines to transmit or prepare documents.

This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary by location; employees are subject to the direction of management at the office, as assigned to meet the ongoing needs of the office and/or organization.

• High school graduate
• 2+ years customer service experience
• Well-developed written and oral communication skills.
• Demonstrates understanding of customer service principles.
• Working knowledge of computer applications: word processing, medical office management, and spread sheet.
• Ability to accurately record and transmit detailed information.
• Ability to exercise good judgment in evaluating situations and making decisions.
• Ability to use tact and sensitivity to timing in personal transactions.
• Previous experience in operation of office systems: personal computer, printers, copiers, fax, postage machine, telephone systems.

• 2+ years’ experience in a medical office or other healthcare setting
• Familiarity…