Receptionist​/Administrator

Meddygfa Cwm Rhymni Practice is looking for additional receptionist/administrators to join the current friendly administrative team.

Candidates must be computer literate, knowledge of the EMIS clinical system would be beneficial but full training can be provided. Good telephone manner however is essential. Previous experience in a surgery or NHS environment would be advantageous. Duties mainly include answering the telephone, reception desk, booking appointments, patient follow up for test results, processing of incoming correspondence. The position is full time and can be worked over 4 days, our hours are 8am - 6.30pm Monday - Friday, we would consider part-time as job share.

Customer service skills along with good IT knowledge is essential. The practice has a high volume of calls shared between our sites at Rhymney & New Tredegar by our friendly team of reception staff. Both sites share the same telephone/IT system enabling calls/queries to be dealt with regardless of site. The role also requires patient facing reception duties, answering telephone calls/reception duties are rotated between staff.

The practice has 18'000 patients and operates between Rhymney and New Tredegar. There are 8 GP partners, 4 Salaried GP's, 2 Pharmacist, 2 ANP's, 5 Practice Nurses, 2 HCA's, 1 Phlebotomists all supported by the large administration team. The post requires working between 2 sites
- Hours/days to be agreed

Job Summary:

To provide administrative support and services to all members of the practice team.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors,either in person or via the telephone

Management of appointment system

• Ensure total familiarity with appointment systems including regular and incidental variations
• Book appointments and recalls ensuring sufficient information is recorded
• Monitor flow of patients into the waiting room
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make newand follow-up appointments.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation areseen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the triage screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.

Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.

Administrative support

Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date and actions requested within the following systemare dealt with in a timely manner

Confidentiality:

• In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health andother matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description,the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have accessto information relating to the practice as a business organisation.
  
  All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health &safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control…