Italian speaking Customer Support Agent

We're looking for Italian speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

Handle tickets, following support procedures and policies

Communicate with customers via chat & e-mail, following support procedures and policies

Follow specified workflows for incident identification, escalation, resolution and closure

Track and follow cases to ensure they closed in an efficient and timely manner

Apply a content policy to digital content and execute handling procedures with consistency

Work towards reaching targets as set out by client statement of work as well as internal targets

Ensure high quality and safe experiences for both people and businesses

Follow company and client procedures and guidelines

Requirements

Superior verbal and written skills in Italian

Very good English knowledge

Ability to understand the main ideas of complex text on both concrete and abstract topics

Ability to fluently interact without strain for either party

Experience working with direct consumers, in B2C environment; B2B is a distinct advantage

High attention to details and follow through

An effective team player who can also work independently

Proven ability to deal with problems and solve them effectively

Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

Benefits

Complete support to help you ease your relocation to Greece (or client covers your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth & development opportunities

Special events as well as community & social responsibility initiatives

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

#J-18808-Ljbffr