Administrator FTC

Aftersales Administrator

Location:
Warwick Full-Time Fixed-Term Contract (until end of the year)
25 days holiday plus bank holidays

Are you an organised and customer-focused administrator who thrives in a busy, service-driven environment? We are recruiting for an Aftersales Administrator to support a dynamic Customer Services team at our Warwick Head Office.

This is a fantastic opportunity to join a well-established, values-led organisation, supporting both customers and Field Service Engineers to ensure a seamless aftersales experience.

As an Aftersales Administrator, you will play a key part in ensuring the smooth running of the service process. Acting as a central point of contact, you ll provide essential administrative support, maintain accurate records, and ensure all invoicing and parts processes are handled efficiently and within agreed service levels.

This is a varied and hands-on role where attention to detail and strong communication skills are essential.

• Accurately update completed engineer job sheets, ensuring parts, labour and notes are correctly recorded

• Raise and process customer invoices in a timely manner

• Manage van stock orders for engineers and contractors

• Order parts and track stock availability

• Validate and update CRM records and product registrations

• Liaise with customers and engineers to assist with bookings, rescheduling and general enquiries

• Support invoice queries and ensure all chargeable work is processed

• Maintain accurate service data across multiple systems

• Support reporting requirements and continuous process improvements

• Work collaboratively with the wider Customer Care and Technical teams

We re looking for someone who is:

• Experienced in a customer service or administrative role within a similar environment

• Confident using IT systems, including Office 365, Excel and CRM databases

• Comfortable working with numbers (invoicing, pricing, part codes)

• Highly organised with strong attention to detail

• Proactive, accountable and able to work independently

• A confident communicator who can build effective working relationships

• Comfortable working in a fast-paced environment

Experience with SAP, stock management or operational reporting would be advantageous but is not essential.

Minimum education requirement: GCSE (or equivalent).

• Flexible working hours to support work-life balance

• Annual wellbeing calendar and access to dedicated mental health support advisers

• A strong values-driven culture focused on Modesty, Integrity, Collaboration and Accountability

• Buy and sell holiday scheme

• Long service awards

• Bonus, pension and company share schemes

• Staff discount scheme and rewards portal

If you are a detail-oriented administrator who enjoys supporting technical and customer-facing teams, we would love to hear from you.

INDH