IT JML Analyst

Location: Longbridge

From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden’s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop.

We have an exciting, permanent opportunity for an IT JML Analyst to join our IT team, based from our Birmingham or Amersham office (hybrid working).

The IT JML Analyst is responsible for managing ‘Joiners, Movers, and Leavers’ (JML) processes to ensure secure, timely, and compliant access to systems, applications, and data across the organisation. This role requires a proactive and detail-oriented individual who can deliver operational excellence, support process improvement, and ensure adherence to information security policies and access control standards.

This role would suit a Graduate with an interest in IT. Previous experience in a support function is preferred. Please provide a cover letter evidencing your enthusiasm and/or previous experience.

A snapshot of your day:

* Manage end-to-end Joiners, Movers, and Leavers (JML) processes, ensuring accurate provisioning, modification, and removal of access in line with business requirements.

* Ensure access is granted based on least privilege principles and role-based access control.

* Maintain and update access records, ensuring all changes are auditable and compliant with internal policies.

* Ensure all access requests are supported by proper approvals and business justification.

* Liaise with data owners and stakeholders to ensure correct access levels are applied.

* Assist in audit preparation by providing evidence of JML controls and activity logs.

* Identify opportunities to improve JML processes, automation, and efficiency.

* Contribute to the development and maintenance of SOPs, knowledge base articles, and process documentation.

* Support integration projects and organisational changes impacting access management.

* Collaborate with HR, IT Security, Service Desk, and third-party providers to ensure seamless JML delivery.

We would love to hear from you if you have:

* Previous experience in an IT administration, IT support, service desk, or access management role

* Good understanding of starter and leaver / JML processes and identity/access management concepts

* Good working knowledge and experience of Microsoft Office 365 user administration

* Proactive mindset with a focus on continuous improvement

* Ability to work independently while contributing to a wider team

* Excellent communication, organisational and stakeholder management skills

Desirable:

* Exposure to ITIL processes and best practices

* Awareness of ISO 27001, GDPR, and Cyber Essentials frameworks

* Experience or familiarity with Active Directory / Azure AD (Entra ) / Exchange;
Role-based access control (RBAC); ITSM tools (e.g. Service Now, Fresh Service)

What’s in it for you:

* Opportunities for career development

* Competitive discretionary annual bonus

* Generous pension scheme where we contribute 8% of your salary from day one of your employment.

* Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.

* Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.

* A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies