Dispenser\Medical Receptionist

Full-Time (38hrs) or Part-Time Dispenser/ Receptionist

We are currently looking for an enthusiastic and self-motivated Dispenser/Receptionist in this busy practice with 11,000 patients registered.

Applications are welcome with anaptitude for communication, excellent people skills and an ability to work with initiative. Qualifications and experience are desired, but we would be willing to train the right person and therefore not essential. The role involves providing a point of contact for patients in reception /dispensary andto act as a local point of communication between patients, doctors, and other medical staff and to assist the clinicians to offer an effective and efficientprescription service.

Full training is provided.

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Toassist the doctors in their efforts to offer an effective and efficientDispensing

Service.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Abilityto use own judgment and be able to work under pressure without direct

supervision.

Tobe reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and its patients

Barnard Castle Surgery is a Dispensing and Training Practice with a 11,000 patient population.

Our team consists of GP Partners, Salaried GP's, Nurse Practitioners, Nurses and a healthcare assistant team. Supported by a friendly Administration, Reception and Dispensing team.

Culture of openness and continuous learning and improvement.

JOB TITLE: Medical Receptionist/Dispenser

Responsible to: Practice Manager.

Main Purpose of Post:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To assist the doctors in their efforts to offer an effective and efficient Dispensing Service.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Ability to use own judgement and be able to work under pressure without direct supervision.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and its patients.

Job Responsibilities:

Reception Duties:

• Ensure efficiency of Systm1 appointment system and monitor flow of patients into consulting and treatment rooms.
• Ensure patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Respond to all queries and requests for assistance from patients and other visitors.
• Enter requests for home visits onto computer stating time received and including all relevant information and where necessary i.e., urgent calls refer to the duty doctor.
• Ensure reception and waiting areas are kept neat and tidy.
• Be able to cover all reception position as necessary.

Management of Appointment Systems:

• Ensure total familiarity with all appointment systems in effect including regular and incidental variations i.e., doctors on holiday and taking occasional days.
• Process appointment requests for today, future appointments from patients by telephone and in person and ensuring sufficient information is taken.

Operation of Telephone System:

• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Ensure that system is operational at 8.00 a.m.

Other Tasks:

• Open up premises at the start of the day when first arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, all electrical equipment has been turned off and the alarm activated.
• Prepare rooms for meetings.
• Any other delegated duties considered appropriate to the post.

Dispensing Duties:

There is a comprehensive Dispensing & Repeat Prescription Protocol held within the Practice which is adhered to at all times.

• To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
• To order batch and weekly prescriptions.
• To order and supply prescriptions Ostomy requests.
• To order and record appropriate storage of CDs.
• To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and…