Community & Amenities Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Community & Amenities Manager Reporting to:
Head of 105 Victoria Street & Senior Social Sustainability Lead What this job involves:
To lead the delivery of 105 Victoria Street's award-winning community space programme and social sustainability commitments, serving as the primary liaison between Local Schools, Local Community Groups, Affordable Workspace users, and the building's Management Team. This role ensures seamless operation of The Arena and The Garden, coordinating priority access for Westminster community users whilst maintaining the financial sustainability of community facilities through integrated commercial programming.

You'll manage the complete community booking ecosystem, build lasting partnerships with Local Schools and Local Community Groups, and deliver measurable social impact aligned with the building's Section 106 obligations and Social Sustainability Charter commitments. Key Highlights Manage two premier community facilities:
The Arena (3,800 sq ft multipurpose space) and The Garden (London's highest urban farm) Manage 105 VS Unit Trust Community Fund Administer 105 VS Unit Trust Community Fund, managing grant applications, assessments, and award distributions Convene and support tenant governance board for Community Fund decision-making Build strategic partnerships with tenants, local schools and community organisations Deliver social sustainability reporting and impact measurement Work collaboratively with JLL's Social Sustainability Team for strategic support Support 105 Victoria Street's ambition to achieve BREEAM 'Outstanding' and WELL 'Platinum' certifications through community engagement What your day to day would look like:
Community Fund Management Oversee Community Fund in collaboration with the AI-powered automated grant platform and JLL's Social Sustainability Team, ensuring effective operation of the grant-making cycle Promote the Community Fund widely across Westminster through marketing materials, outreach campaigns, and relationship building with local charities, community groups, schools, and social enterprises Monitor and quality-assure the automated application and assessment process, reviewing platform-generated evaluations and ensuring fair, consistent decision-making Prepare funding recommendations for the tenant governance board, synthesising platform analytics into clear board papers with risk assessments and impact projections Convene and support the tenant governance board through quarterly meetings, preparing materials, facilitating discussions, recording decisions, and ensuring transparent governance Oversee automated grant agreements and payment administration, verifying accuracy of award letters, payment schedules, and transaction processing Monitor grant recipient performance through the platform, conducting relationship-building site visits, tracking outcomes, and identifying compliance concerns Build relationships with funded organisations, providing support beyond the automated process and connecting grantees with building tenants for volunteering opportunities Ensure robust governance and compliance, maintaining audit trails, implementing conflict of interest policies, and adhering to grant-making best practice Report on Community Fund impact using platform-generated data to produce quarterly and annual reports demonstrating social return on investment Community Space Operations & Booking Management Manage the centralised booking system for The Arena and The Garden, ensuring consistent application of the booking hierarchy and transparent access for all users Coordinate priority free access for Local Schools during designated community hours (weekdays 10:00am-12:00pm and 2:00pm-4:00pm), managing termly recurring schedules aligned with academic calendars Process booking requests through designated channels, providing timely confirmations and maintaining accurate records of all bookings and facility usage Implement cancellation policies to maximise community benefit and efficient space utilisation Coordinate access arrangements, health and safety protocols, and facility orientation for all community users Manage day-to-day operational issues, resolve scheduling conflicts, and work with building security and facilities teams to ensure smooth access Strategic Partnership Management Serve as primary relationship manager for Local Schools (Westminster City School and Greycoat Hospital School),…