Customer Team Leader

Job Overview

Customer Team Leader – 9-12 Chapel Row Middleton in Teesdale, Barnard Castle, DL12 0SN
. Pay: £14.48 per hour.

Contract:

16 hours per week + regular overtime, permanent part‑time. Working pattern: a mix of opening, closing and mid‑day shifts with flexibility across the week, including at least two evening shifts and one weekend shift.

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co‑op and community engagement, including membership growth.

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria.

• Passion for people and leadership.
• The ability to work flexibly and lead by example.
• Skills in retail, merchandising or team management (experience not essential).

• Full training and career development resources; 30% discount on Co‑op products in store.
• Flexible access to your pay as you earn it.
• Up to 10% pension contributions, 36 days of holiday (pro‑rata, including bank holidays), 24/7 access to GP appointments and a colleague support programme.
• Cycle to work scheme.
• Market‑leading policies to help you through life's big moments.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong.

We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we’ll support you.