Helpdesk Administrator

Position: Helpdesk Administrator   - £35k
Helpdesk Administrator – Barnet - £35k

My client is a building maintenance company who specialise in providing service, maintenance and refurbishment services to their high-end client portfolio. They now require a helpdesk administrator to join their busy Barnet office carrying out the following duties:

KEY RESPONSIBILITIES

To ensure, in conjunction with the senior helpdesk admin, the smooth and efficient running of maintenance contracts, meeting all customer requirements. To schedule engineers planned maintenance works, issue works instructions to engineers with full and comprehensive information and programme site attendance with client to allocate and programme reactive works, issue works instructions to engineers with full comprehensive information and programme site attendance with client to deal with calls/emails from clients, engineers, supplier and subcontractors and respond efficiently.

Key Responsibilities to include but not limited to:

Support contractors & subcontractors
Answer questions about job sites, schedules, and requirements
Be the main contact between field crews and the main office
Manage permits, contracts, change orders, RFIs, submittals
Track compliance docs (insurance, licenses, safety certs)
Contractors call/email when they need:
Access to drawings or plans, Clarification on site procedures, Help submitting paperwork
Raising jobs and ordering of materials
Provide reports and supporting information to clients as necessary
To review engineers report sheets and allocate for invoicing and raise a quotation if required.
To liaise with customers and suppliers as necessary to maintain customer service

SALARY PACKAGE:

30 – 35K PER ANNUM
Monday to Friday 09.00 til 17.00 Office Based Role
Pension
20 days holiday + 8 bank holiday