Care Navigator

Longrove Surgery are looking for a Care Navigator to join the team. The applicant would benefit from experience in working with the NHS, have good computer skills and offer excellent customer service.

Our Care Navigators are key contributors in supporting the smooth running of the practice by providing internal administrative support necessary for the practice team to meet the needs of and caring for our patients. This role provides an accessible, safe and effective line of communication for patients. The purpose of this supporting role is to ensure that our patients receive an all-around excellent experience.

SHIFT PATTERN:

• Monday, Tuesday, Wednesday and Friday: 10:30am 6:30pm
• Thursday: 8:00am 4:00pm

The main duties are to provide a high level of care navigation and reception service to patients, signposting to in‑house clinicians and other members of the Practice Team as well as external services, booking appointments with a holistic approach, dealing with queries and general administrative duties.

We are a friendly, supportive training practice in North London. We currently have 9 salaried GPs, 4 GP Partners and a Management Partner. We also have nurses, HCAs and a pharmacist in our clinical team. We work closely with the ARRS staff via the PCN.

We are a training practice and have approximately 17,300 patients.

We are located in a Primary Care Health Centre and are looking to expand our administration team. We have a large admin team to assist the clinicians which includes GP Assistants, Prescription Clerks and Medical Secretaries.

Our practice is part of a Primary Care Network and actively involved in a range of schemes and services to provide high quality to the local population.

The main duties are to provide a high level of care navigation and reception service to patients, signposting to in‑house clinicians and other members of the Practice Team as well as external services, booking appointments with a holistic approach, dealing with queries and general administrative duties.

Hours required for this role are:
Monday - Friday. AM shifts start at 8am, evening shifts end at 6.30pm and the successful candidate will be required to work a mix of the two shift patterns.

• GCSE grade A to C in English and Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.