Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Receptionist / Administrator

Salary: £30,000 – £35,000 per annum DOE

Hours: Monday to Friday, 9:00am – 5:00pm

Contract: Full-time, Permanent

Working Arrangement: Fully office-based

Based:
Barnet, North London

Benefits: 28 days’ annual leave including bank holidays + free on-site parking

About the Company

We are recruiting on behalf of an established and growing business operating within the security, safety and automation sector. The company provides a range of specialist solutions and services to residential, commercial and educational clients, with expertise across areas including security systems, CCTV, access control, fire detection, networking and other integrated technology solutions. With a strong reputation for customer service, reliability and responsive support, the business works with a diverse client base and provides both installation and ongoing maintenance services.

Due to continued growth, they are now looking to appoint an experienced Receptionist / Administrator to join their busy office-based team. This is a key role within the business, combining front-of-house responsibilities with general administration and providing support to customers, engineers, suppliers and internal teams.

The Role

We are looking for an organised, confident and personable Receptionist / Administrator who enjoys working in a busy, fast-paced and active office environment.

You will be the first point of contact for the business, handling incoming calls and emails, welcoming visitors and ensuring enquiries are dealt with professionally and efficiently.

Alongside the front-of-house element, you will provide a broad range of administrative support across the business. This will include updating internal systems, maintaining accurate records, assisting with customer and engineer administration, and ensuring information is communicated effectively between different teams. The ideal candidate will have at least three years' experience in a similar reception, administration, office coordination or customer-facing role. You should be comfortable working in an environment where priorities can change throughout the day and where being proactive, organised and able to multitask is essential.

Experience with in a technical, engineering, facilities, construction, security or service-based environment would be advantageous.

Key Responsibilities

• Act as the first point of contact for the business, providing a professional and welcoming front-of-house service.
• Answer and manage incoming telephone calls, taking accurate messages and directing calls to the relevant team members.
• Monitor and respond to incoming emails, ensuring enquiries are dealt with promptly and professionally.
• Welcome and assist visitors, customers, contractors and suppliers.
• Provide general administrative and office support to the wider team.
• Maintain accurate and up-to-date records across internal systems.
• Input, update and retrieve information from company databases and systems.
• Assist with the administration and coordination of customer and engineer requirements.
• Ensure relevant information is communicated accurately between customers, engineers and internal departments.
• Maintain accurate job, customer and service records.
• Prepare and organise documents, correspondence and general office paperwork.
• Assist with the day-to-day administration of ongoing jobs and customer requirements.
• Follow up on outstanding administrative tasks and ensure actions are completed within the required timescales.
• Support the wider team with general administration and ad-hoc requests.
• Ensure information entered onto internal systems is accurate and kept up to date.
• Deal professionally and confidently with customers, suppliers and engineers via telephone and email.
• Take ownership of…