Account Manager

Join to apply for the Account Manager role at Chalkline

3 days ago Be among the first 25 applicants

Location:

Borehamwood, WD6 1JD

Salary: £30,000 - £40,000 per annum

Contract:

Full time, Permanent

Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 year’s service, Private Health Insurance after 2 years’ service

• Build robust relationships with clients:
  Establish and maintain strong, long‑lasting client relationships to foster business growth and client satisfaction.
• Capture client needs:
  Actively listen to client concerns and requirements to recommend new or improved solutions that align with their goals.
• Present solutions:
  Effectively communicate the benefits and features of proposed solutions to decision‑makers, ensuring clarity and understanding.
• Provide advice and guidance:
  Serve as a trusted advisor to clients, offering expert advice and guidance on products and services that can enhance their business operations.
• Customer issue resolution:
  Serve as the first point of contact for any customer issues, ensuring they are managed and resolved promptly to the client’s satisfaction.
• Conduct client meetings:
  Regularly engage in roadmap and strategy meetings with clients to discuss and align on future plans and objectives.
• Training:
  Lead Microsoft 365 adoption programme and provide training to clients both onsite and remotely.

• Minimum 1 – 3 years of relevant experience in account management or a similar client‑facing role.
• Ability to communicate clearly and professionally with clients and internal teams (written and verbal).
• Proven time management skills, including handling multiple accounts and meeting deadlines in a fast‑paced environment.
• Demonstrated resilience under pressure, maintaining service quality in challenging situations.
• Strong decision‑making ability, making timely and sound judgments with minimal supervision.
• High level of self‑motivation and proactive approach to work.
• Experience in conflict resolution, effectively managing client or internal disputes.
• Ability to adapt quickly to changing priorities and client needs.
• Strong organisational skills, including prioritising tasks and maintaining accurate records.
• Commitment to career progression and professional growth within the company.
• Detail‑oriented with a passion for delivering exceptional customer service.

• Work with the latest Microsoft technologies
• Gain industry‑recognised certifications
• Be part of a friendly, supportive team that values quality and professionalism
• Receive continuous learning and development opportunities
• Make a real impact in a growing business

Plus free parking, training programmes and much more!

If you feel you have the skills and experience to be successful in this role then click on “
APPLY
” today!

No agencies please.

Entry level

Full‑time

Sales and Business Development

IT Services and IT Consulting