Customer Service Adviser

Location: Hendon

Helpdesk Coordinator

About the Company Join a fast‑growing, well‑established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly — reliable service, strong teamwork, and a commitment to supporting both clients and engineers.

You’ll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.

About the Role This is a hands-on coordination role at the heart of a busy engineering and maintenance environment. You’ll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule.

This is not an IT helpdesk role.
It’s ideal for someone who thrives on organisation, pace, and problem‑solving.

What You’ll Be Doing
Job Booking & Progression — Book, rebook, and progress reactive and planned maintenance jobs

Job Updates — Add notes, completions, and details for drainage and plumbing works

Invoicing Approval — Approve completed jobs for invoicing

Engineer Scheduling & Coordination
Daily Scheduling — Plan engineers’ workloads and manage diaries

Progress Monitoring — Adjust schedules as jobs change

Engineer Liaison — Coordinate access, parts, and site attendance

Invoicing & Client Liaison
Raise Invoices once work is completed

Chase Quotes and approvals

Client Communication with property managers and clients

Parts Ordering & Tracking
Order Materials from approved suppliers

Track Deliveries and update the team

Prepare Engineers with correct parts before site visits

Systems & Admin
Use Big Change or similar job‑management software

Maintain accurate records and reports

Support management with updates and admin tasks

Out-of-Hours Support
One evening per week handling urgent maintenance bookings

What We’re Looking For
Property Maintenance Experience or repairs coordination background

Helpdesk or Scheduling Experience (non‑IT)

Comfortable in a fast-paced maintenance environment

Strong organisation and attention to detail

Confident communicator with engineers, suppliers, and clients

Proactive, reliable, and able to work independently

Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience.

Why Join Us?

You’ll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business.

You’ll work in a supportive operations team where your contribution genuinely matters every day.

Benefits
Company pension

Stable, full-time permanent role

Opportunities to grow with the business

Requirements
A‑Level or equivalent

2 years’ helpdesk experience

2 years’ office experience

Full UK Driving Licence