Customer Service Advisor

Overview

The Customer Consultant role at Solus centers on clear communication, organization, and customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day-to-day. This varied, hands‑on role combines customer service, coordination, and the collection and delivery of customer vehicles, requiring good judgment, organization, and a professional approach.

Solus, owned by Aviva, is a UK leader in vehicle repairs, returning cars to the road in just 11 days on average and holding a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and other recognised industry awards, Solus is proud to be shaping the future of vehicle repair.

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally, providing clear and timely responses
• Collect and deliver customer vehicles safely and courteously when required
• Arrange and coordinate vehicle movements and transport activity
• Support site operations, including parts coordination and basic administration
• Work closely with technicians, production teams and site leaders
• Help maintain a welcoming, organized, and professional site environment

We don’t require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‑on.

• Strong customer service experience, ideally in a customer‑facing role
• A full UK driving licence, with confidence driving customer vehicles
• Clear and professional communication skills, face‑to‑face and over the phone
• A calm and organized approach, even when managing multiple tasks
• Pride in representing the business when interacting with customers
• A positive, team‑focused attitude

• A supportive team environment where collaboration matters
• Clear processes, alongside flexibility to use judgment day‑to‑day
• Opportunities to develop new skills and progress your career over time
• An inclusive culture where reliability and kindness are valued

• Competitive salary based on location, skills, experience, and qualifications
• Bonus opportunity tied to your performance and the overall success of Solus
• Company pension scheme with employer contributions
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Share in Aviva’s success through the Aviva Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Wellbeing focus with tools such as Group Income Protection and 24/7 GP access

At Solus, we value inclusivity and welcome all applicants. We guarantee an interview for disabled applicants meeting the minimum criteria. If you’re excited but don’t tick every box, we encourage you to apply—you might have the unique skills we need.