Customer Support Officer

Position: Housing Customer Support Officer
Location: Colindale

The Customer Support Officer is responsible for providing high quality administrative support for services within the Housing Needs Teams, helping to ensure that the team operates effectively and efficiently. The post holder will need to provide a high standard of customer service and utilise strong communication skills both face to face and over the telephone with clients. A key function of the Customer Support Officer role is to help prepare customers for their housing needs assessment by supporting customers to upload their documents to the customer portal.

Carrying out ‘pre-appointments’ for our customers who cannot access the portal. Making basic enquires to be able to make a preliminary assessment of the customers circumstances and situation. The work carried out by the Customer Support Officer will allow the Housing Needs Officers to deliver a streamlined and effective housing assessment, as they will have all of the necessary information to be able to probe and assess the customer’s requirements more effectively.

The Customer Support Officer will also support with managing subject access requests and file requests by gathering all documents and notes from relevant databases such as Jigsaw, QL and Swordfish. The post holder will be required to work flexibly within the Housing Options Service to ensure that it meets its key objectives to prevent homelessness and reduce the number of households living in temporary accommodation and unsuitable housing in the borough.

Please send your CV in the first instance to Wayne Molsher. Due to expected volumes of applicants, it will be difficult to provide any verbal feedback