Learner Engagement Executive - Professional Training

This role sits in the Bids and New Projects department of Oaklands College, supporting adult learners on its professional training provision. The post-holder takes learners from first enquiry through enrolment to programme completion, managing a caseload and keeping compliant funding records. What sets it apart is the outreach element, building referral links with Jobcentre Plus, charities and employers across Hertfordshire during a growth phase.

Funding and audit compliance is central to the work.

• Advise prospective learners on the most suitable professional training programme for their goals
• Coordinate and manage learner enrolments, applications and onboarding in line with funding and audit requirements
• Manage a caseload of learners through their programme, giving guidance and pastoral support
• Provide support beyond programme completion where it helps learners achieve positive outcomes
• Build and maintain relationships with Jobcentre Plus, charities, third-sector organisations, employers and referral partners
• Generate learner referrals and widen participation through networking, outreach and partnership development
• Promote Oaklands Professional Training provision across Hertfordshire
• Maintain accurate learner records and monitor learner engagement
• Manage enrolment trackers and dedicated mailboxes
• Collect, maintain and submit funding evidence and compliance documentation within required timescales
• Contribute to continuous improvement within the Professional Training team
• Keep safeguarding, equality, diversity, inclusion and learner wellbeing central to the work

• Experience managing learner enrolments and acting as the primary contact for learners
• Experience supporting educational or training provision
• Experience delivering excellent customer service and learner support

• Confident communicator who adapts style to learners, employers, partners and colleagues
• Highly organised, managing multiple priorities and large volumes of documentation
• Strong attention to detail and accurate, compliant record-keeping
• Supportive, learner-centred guidance throughout the learning journey
• Excellent IT skills including Microsoft Teams, Microsoft Office, CRM systems and digital learner management
• Commitment to safeguarding learners and promoting equality, diversity and inclusion

• Passion for helping learners reach their goals and achieve positive outcomes
• Flexible and solutions-focused, responding to changing priorities and stakeholder needs
• Proactive, continually seeking ways to improve outcomes and ways of working

• Experience of learner record management and funding returns

• 30 days' holiday plus bank holidays
• Local Government Pension Scheme with excellent employer contributions
• Continuing professional development and free Adult Community Learning courses, plus Staff Development Days
• Free onsite permit parking
• Onsite gym and discounted wellness treatments
• Cycle to Work scheme and discounted UNO bus travel
• Eye care vouchers and annual awards celebrating achievements
• Employee Assistance Programme and mental health and wellbeing support, including peer supporters