Helpdesk, IT​/Tech

Position: Helpdesk (Permanent)
Location: Chipping Barnet

Helpdesk / Service Desk Analyst

Location:

Barnet
Full-Time | Permanent
Salary: £30,000 – £35,000 per year

We are looking for a reliable and customer-focused Helpdesk / Service Desk Analyst to join a busy support team. This is a key role, acting as the first point of contact for internal users and clients, helping resolve technical issues and ensuring smooth operations across the business.

The Role

As a Helpdesk Analyst, you will provide frontline support for IT and technical enquiries. You will log, monitor, and resolve requests and incidents, escalating where necessary, and ensuring high levels of customer satisfaction. The ideal candidate will be organised, communicative, and confident working in a fast-paced environment.

Key Responsibilities

* Act as the first point of contact for helpdesk enquiries via phone, email, or ticketing systems

* Log, manage, and progress incoming support requests and incidents in line with agreed service levels

* Troubleshoot and resolve basic technical issues, escalating more complex problems as needed

* Provide excellent customer service, keeping users informed of progress and outcomes

* Maintain accurate records of support activity and resolutions

* Support users with software, hardware, and system access issues

* Assist with routine system monitoring and reporting

* Follow helpdesk processes and procedures to ensure consistency and quality

Skills & Experience Required

* Previous experience in a helpdesk, support, or technical support role

* Strong communication and interpersonal skills

* Ability to work methodically and prioritise multiple tasks

* Good problem-solving skills with a customer-focused mindset

* Comfortable using ticketing systems and basic IT tools

* Confident working independently and as part of a team

Desirable (but not essential):

* Experience with CRM, CAFM, or service management systems

* Basic IT knowledge (software troubleshooting, user account management, etc.)

Personal Attributes

* Professional and friendly manner

* Patient and helpful when dealing with enquiries

* Organised with strong attention to detail

* Willingness to learn and develop new skills

What’s on Offer

* £30,000 – £35,000 per year

* Supportive and collaborative team environment

* Opportunities for training and career progression

* A role with real impact in helping users get the most from their systems

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest.

However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.

Nouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK