Community Advice Services; CAS) Manager

We are seeking a dynamic and compassionate Community Advice Service Manager to lead the day-to-day delivery of our advice services. This pivotal role will oversee staff and volunteers working in the Community Advice Service and ensure compliance with reporting requirements. You will work closely with the Senior Leadership Team to secure continuation funding, maximise people management and implement new initiatives smoothly.

A key focus of the role is deployment of volunteers across advice service areas. You will champion effective communication, foster a supportive environment, and facilitate structured training pathways to ensure volunteers thrive in the Community Advice Service.

Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt and immigration.

Last year we helped 10,700 people with over 45,000 problems and achieved financial outcomes for clients totalling over £6.9 million.

Reports to:

Head of Advice Services

Direct Reports:
Supervisors (4)

• Day-to-day management of Volunteers and Advice services
• Ensuring we offer good quality advice to clients through our teams
• Develop volunteers through the Adviser Learning Programme (ALP)
• To provide an integrated advice service across multiple channels

Normal place of work:
Barnet, on-site

Contract length:
Full time - 6 month Fixed Term

Hours:

36 hours per week

Salary:
Up to £40,744 per annum

• Dedicated resources to focus on wellbeing including Employee Assistance Programme services and access to free counselling & Mental Health First Aiders
• 25 days Holidays plus Bank Holidays and additional days over Christmas break
• Option to Buy Additional Leave
• Employer pension contribution
• An organisation that offers flexible working
• Blue Light Card - hundreds of discounts at high street retailers etc.

Job Description

• Lead and manage the daily operations of advice services, ensuring high-quality client focused delivery
• Foster, support, and empower a high-performing team of Supervisors to deliver frontline advice services effectively, by empowering a positive and supportive environment for volunteers
• Support staff and volunteers, fostering a positive and inclusive working environment
• Be accountable for maintaining appropriate systems for recording, statistics, follow up and quality standards
• Ensuring that volunteers are located in the service, and receiving ongoing support from Supervisors
• Ensure the smooth implementation of new initiatives and service developments
• Oversee the training and deployment of volunteers across the Community Advice Service
• Build, maintain, and improve communication channels for volunteers to ensure they feel informed, valued and engaged
• Monitor trainee progress and development through structured training programmes, providing feedback and support as needed
• Demonstrate a clear understanding of CAB's Health & Safety and Safeguarding Policies
• Promote the aims, principles, policies, interests and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service

In addition to the role & responsibilities outlined in this Job description, to undertake such duties as may be identified and which are generally compatible with the functions of the post.

Person Specification

• Experience in managing day-to-day operations of advice or support services, ensuring high-quality, client-focused outcomes
• Demonstrat…