Showroom Sales Assistant​/Bench Locksmith - Golders Green

Position: Showroom Sales Assistant / Bench Locksmith - Golders Green
Location: Golders Green

We are seeking a showroom sales assistant / bench locksmith for our Golders Green Showroom. The role will involve assisting in the day to day running of the showroom, ensuring customer service is kept to a high standard with a positive customer response. Providing confident and clear advice on all products as well as upselling and maximising sales in all areas.

Interacting with customers either face to face, phone or email and maintaining the Banham image to the highest standard. Acting as a bench locksmith as required, including key cutting, servicing and pinning up locks.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values:
Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

Excellent customer service & client management skills 

Able to work under pressure and to deadlines 

Be proactive, flexible and the drive to continuously improve

Good at prioritising tasks 

Excellent communication both written and verbal

Be courteous, helpful, and professional in whatever circumstance

Be confident, thorough, and collaborative

Keen to learn and be able to adapt to Banham systems

Able to follow rules and procedures and understand the importance of them

Comfortable working as part of a team but also at times on their own

Ability to follow instructions and health and safety procedures 

Confident and willing to work to a high calibre

Be able to communicate effectively with colleagues, engineers, and managers

Innate problem solver  

What will you be doing?

Assist in the day to day running of the Showroom, including Showroom Opening and Closing procedures and all general daily showroom checks and processes.

Always provide the highest levels of customer service to Banham customers. 

To provide accurate advice and recommendations on all products in the Banham range including but not limited to locks, safes, registered keys, gates, grilles and security doors. 

To provide customer awareness of our survey services and knowledge of booking them.

Providing knowledge and leads for contract services as well as cylinder upgrade services.

Maximise sales opportunities with Retail and Trade clients both face to face and over the phone to generate revenue as well as increase awareness of the full range of Banham Services and products available for customers.

To work as part of the showroom team driving to ensure that all KPI targets (such as sales and survey leads) are being achieved.

Follow company procedures and rules, especially in relation to key cutting and key registration always upholding the integrity of our security measures.

To work as part of a team to ensure that targets for sales, surveys taken, and customer service are exceeded. 

Processing customer payments and orders. 

General bench locksmith work including pinning up cylinders, assembling locks, cutting keys by hand and by machine.  

Service and repair locks that are brought to the showroom by customers, and advise on the proper maintenance as necessary.

Maintaining accurate stock counts, performing stock checks and addressing errors when it comes to components and lock sub-assemblies.

Ensure that locks and components are booked out on our computerised systems to maintain accurate stock levels.  

Flexibility to cover other Showrooms on an ad hoc basis.

NB - This is a site based role working 5 days out of 6 (Mon - Saturday) Mon - Fri 8:30am - 5:30pm and Saturday 8:30am - 5pm

What will you get in return?

You will be entitled to a competitive salary of £27-29K PA Plus up to £2k Bonus (paid quarterly and based on showroom bonus scheme) and a great range of benefits…