Specialist Support Worker

Job Description

Job Title: Specialist Support Worker

Contract Type: Permanent

Salary: £33,180.78 per annum

Working Hours: 37.5 hours per week

Working Pattern: Monday to Sunday, mix of early, late and mid shifts

Location: Bevatone House, Barnet

You will be working from one of our supported services working collaboratively as part of a team to deliver an outstanding service and a range of practical and emotional asset-based approaches to support. Have 'specialist knowledge' in relation to working with customers and be the lead of your specialism within the service. Working in a Trauma Informed Care approach you will engage and connect with local services and external stakeholders to secure the best services and support for our customers.

'Specialist knowledge' can be in a range of skills relating to our customer groups; drug/alcohol misuse, mental health, employment and training, volunteering or similar.

• Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups.
• Knowledge and proven continuous personal development of working with vulnerable adults utilising "specialist knowledge".
• Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
• Experience of building effective relationships with customers and stakeholders.

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

• As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively.
• Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services.
• Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working.
• Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers.
• Produce reports and other written documentation as required to support service delivery.
• Work as part of a multi-disciplinary team, safeguarding all our customers.
• Develop, co-ordinate and deliver a group-based activities programme for the service.
• Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice.
• Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers.
• Keep accurate and timely records of specific activities.

• Manage the service as per contractual requirements, reviewing contract performance annually, to Support and…