Specialist Tenancy Sustainment Advisor

St Albans City and District Council is creating a new specialist tenancy sustainment advisor post on a 20-month fixed-term contract, supporting people who were rough sleeping or at risk of it to keep their homes. The role manages a varied caseload, helping people overcome barriers to stability and build the skills to live independently. Hybrid working is possible on this full-time, 37-hour post.

Applicants need NVQ level 4 or 5 education, relevant housing or support experience and a Basic DBS check.

• Provide specialist tenancy sustainment and housing-related support to people who have moved into permanent accommodation
• Manage a varied caseload of people who have been rough sleeping or at risk of rough sleeping, helping them sustain settled tenancies
• Help clients access and sustain suitable accommodation
• Help clients overcome barriers to housing stability
• Build clients' skills and confidence to live independently
• Work with a range of stakeholders so clients can access and engage with support services

• Education to NVQ level 4 or 5

• Demonstrable experience in housing, homelessness, support services or a related field

• Working knowledge of relevant legislation, standards and core disciplines of the work area
• Excellent communication and interpersonal skills
• Ability to build positive relationships and trust with people from a wide range of backgrounds
• Ability to converse at ease with members of the public and give advice in accurate spoken English
• Good literacy

• Basic DBS check

• Use of a range of Microsoft Office products
• Use of specific work software packages

• 26.5 days annual leave plus bank holidays, increasing with service and pro-rated for part-time
• Local Government Pension Scheme
• Car allowance
• Flexible working options
• Staff parking permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted sports and fitness memberships and an online discounts platform