Regional Office Administrator Apprentice

Regional Office Administrator Apprentice

The Regional Office Administrator apprentice will provide first point of contact for our cluster of Regional Organ Donation Teams through triage of telephone calls and emails, dealing with bereaved families and general public enquiries with regard to organ and tissue donation. Working in this interesting, caring and rewarding environment, you will also be liaising with both internal and external colleagues of all levels across the whole of Organ Donation and Transplantation.

Joining our Regional Organ Donation Administration Team, you will play a crucial role in supporting our caring and professional nursing teams in saving and improving the lives of thousands of people.

The role is a great opportunity for someone looking to start or build a career in administration or customer service. You will gain the skills and knowledge needed through a structured apprenticeship, supported by comprehensive training and ongoing development from induction onwards, helping you grow and achieve your career ambitions.

The role includes travel to other base locations and venues across the north of England (notice will be given).

Please be aware this role involves working with bereaved families and handling sensitive information with care and empathy.

This role is paid at Annex 21 terms and conditions (70% Band 4 until 12 months left on programme, rising to 75% Band
4).

You will be required to undertake administration and clerical duties in support of Regional Organ Donation Services Teams (RODST). Typically, these duties will involve:

• Day-to-day management of process and procedures associated with the role, reactive to the time critical and sensitive nature of the team
• Acting as a professional point of contact for bereaved donor families, communicating sensitive information via email, phone and in person with tact and empathy in a timely manner.
• Developing and maintaining effective communication and relationships with a range of internal and external stakeholders.
• Communicating effectively to organise and service internal and external meetings.
• Stock management and ordering of supplies.
• Data inputting and processing and drafting correspondence
• Acting as primary point of contact in the absence of the Regional Office Manager, resolving issues, escalating queries and undertaking financial responsibilities

You will be required to travel to other NHSBT and external sites on a monthly basis. Appropriate notice will be given in advance.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

The Regional Office Administrator Apprentice will act as a key first point of contact for Regional Organ Donation Teams, managing calls and emails with professionalism, including sensitive enquiries from bereaved families and the public. This rewarding role involves supporting a busy, time‑critical service through a range of administrative duties, building relationships with internal and external stakeholders, and helping coordinate meetings and processes.

As part of a supportive team you will gain valuable administration and customer service skills…