Field Support Officer - Licensing

Field Support Officer – Licensing Team (Barnsley Council)

Position reference: , . Directorate:
Public Health and Communities | Service:
Regulatory Services.

Salary: £25,583 – £28,142 (Career Graded). Working arrangements:
Agile Working. Hours per week: 37. Contract type: 1 permanent, 1 fixed term (2 years from appointment).

Closing date: 24/07/2026. Applicants must meet mandatory checks: basic criminal record check and provide a reasonable account of any significant periods (6 months or more within the past 3 years) of time living abroad. Necessary legal documents must be available upon start.

We are recruiting a Field Support Officer to work within the Licensing Team. The role involves providing support services to the licensing team and advising and supporting licence holders and licence applicants.

• Providing administrative and operational support for licensing work.
• Advising licence holders and licence applicants via phone, email and in-person.
• Maintaining accurate records and data in relevant systems.
• Supporting all licensing areas, including taxis, private hire, licensed premises, and gambling establishments.
• Working independently and collaboratively in a fast‑paced environment.

• Relevant level 2 qualification.
• Experience using a range of computer applications, including Microsoft Office.
• Practical experience of dealing with members of the public.
• Strong problem‑solving and decision‑making skills.

The role will be "agile working" with a blended mandatory/hybrid schedule, 37 hours per week. The council is open to flexible working arrangements, including options for caring responsibilities.

The council is committed to building a diverse and inclusive workplace where differences are valued and everyone feels able to be themselves. We welcome applicants with past convictions and are committed to fairness and second chances.