Field Support Officer - Licensing

Field Support Officer - Licensing (2 posts)

Salary: £25,583 – £28,142 (Career Graded)

Position reference: ,

Directorate:
Public Health and Communities | Service:
Regulatory Services

Working arrangements:
Agile Working

Contract type: 1 Permanent, 1 Fixed‑Term for 2 years, from date of appointment

Basic Criminal Record Check required.

Barnsley Council does not sponsor visa applicants.

We are recruiting a Field Support Officer to join our Licensing Team within Regulatory Services. The role involves providing support services to the licensing team and advising and supporting licences and licence applicants. The successful candidate will work in a fast‑paced environment covering all aspects of licensing, including taxis and private hire, licensed premises and gambling establishments.

• Provide operational support to the licensing team.
• Advise and support licence holders and licence applicants.
• Investigate licensing enquiries and issues.
• Maintain accurate records and documentation.
• Work independently and as part of a team to achieve licensing outcomes.
• Exercise sound judgement and decision‑making skills.

• Relevant level 2 qualification.
• Experience using a range of computer applications and ICT, including Microsoft Office.
• Practical experience of dealing with members of the public.
• Strong organisational and prioritisation skills.
• Ability to communicate effectively in English.

• Basic Criminal Record Check required.
• Must be able to provide reasonable evidence of significant periods of time living abroad, if applicable.
• Must hold all necessary legal documents, such as a valid visa, if required (Barnsley Council does not sponsor).
• Previous experience working in or with licensing or a related regulatory environment is desirable.

• Competitive salary and pension scheme.
• Flexible working arrangements.
• Support for health and wellbeing.
• Opportunities for training and career development.

We are an inclusive employer committed to fairness and diversity. We welcome applicants from all backgrounds, including those with a criminal record, and do not discriminate on the basis of disability, sexual orientation, or any other protected characteristic.

Application requirements: CVs are not accepted for this role. Please submit the application form via the portal.