Admin Officer - RightCare Single Point of Access

Job Summary

This is a fixed term post for up to 12 months for maternity cover at Kendray Hospital. The role is 37.5 hours per week, working a rolling shift pattern 8 am‑8 pm, including weekends and bank holidays. Each shift is 8 hours including a 30‑minute lunch break.

• Receipt and distribution of patient referrals to the appropriate staff via telephone, email and Systm One, following departmental procedures and timescales.
• Accurately transcribe medical conditions, treatments and medications and patient demographics for nursing staff.
• Provide secretarial and administrative support to clinical and support services in a confidential and efficient manner.
• Maintain up‑to‑date logs and diaries, arrange meetings and manage the administrative workflow.
• Communicate effectively with patients, families, service users and health professionals, demonstrating empathy, clarity and confidentiality.
• Prioritise workload, exercise independent judgment and seek guidance when issues exceed the post holder’s competency.
• Act as the principal point of contact for users of the service, including individuals inside and outside the Trust.
• Work flexibly to meet the needs of the service and maintain positive service user experiences.
• Adhere to all Trust policies, procedures, protocols, data protection requirements and service delivery plans.

• Recent secretarial/administrative experience, including note‑taking, copy /audio typing and maintaining electronic diaries.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Good written and verbal communication skills, with the ability to prepare routine correspondence and pass confidential information accurately.
• Knowledge of data protection and information governance.
• Demonstrated ability to work independently, prioritise tasks and handle competing demands.
• Ability to work with confidentiality, uphold the NHS Trust values and provide excellent customer care.
• NVQ Level 3 or equivalent qualification; RSA Level III or equivalent is preferred.
• Willingness to undertake further study and development.

• Flexible, responsive attitude and the ability to adapt to changing demands.
• Good interpersonal skills and the capacity to communicate empathically with diverse users.
• Ability to travel within the Trust as required.
• Acceptable sickness record for the previous two years and meeting occupational health requirements.

• Location:
  
  Kendray Hospital, Doncaster Road, Barnsley, S70 3RD, United Kingdom.
• Pay: £25,760 to £27,476 per year, Band 3.
• Contract:
  
  Fixed term, 12 months.
• Working pattern:
  Full‑time, flexible shift schedule.