Clinical Systems Service Desk Assistant

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that thesalary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.

An exciting opportunity has arisen for someone to join our Clinical Applications Management team as a part of the Digital Support Helpdesk.

As the Clinical Systems Service Desk Assistant, you will work within the wider Digital Support team to provide effective administrative, service desk 1st / 2nd line support, and issue resolution support.

• Provide 1st line support for the Digital Support Helpdesk, which provides support for issues relating to both the Trusts clinical systems and wider IT systems.
• To assist users with issues and service requests relating to the Trusts core clinical systems and smart cards.
• Maintain a record of all calls and jobs on the Trusts and service providers service tool by raising support tickets.
• Monitor support tickets from end users to ensure they are resolved or escalated within local Service Level Agreements (SLA).
• Respond proactively to system changes by supporting system implementations and completing necessary training.
• Demonstrate excellent communication skills, both electronically and face-to-face, to ensure a consistent level of support to system users.
• Provide face-to-face support via regular departmental visits to clinical and non-clinical areas.
• Assist in the development of guidance and standard operating procedures on all aspects of clinical applications support.

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Goodby the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work.

Wescored best in the country in the most recent NHS Staff Survey for teamwork,compassionate leadership, and supporting work/life balance. In 2024's survey,the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience ofworking in the NHS for everyone.

Weare proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities.

Therehas never been a better time to join Barnsley Hospital. It is moving at paceand a we can do this attitude is evident right through the organisation.

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants.

For individuals who may require sponsorship under the skilled worker or health& care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 roles are no longer eligible for sponsorship.

Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction.

Please note we reserve the right to close positions early

Job Description for
Clinical Systems Service Desk Assistant

Please refer to the attached

Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to thevalues-based recruitment guidance and associated documentation.

• Experience Microsoft Office applications e.g. Word, Outlook and Teams
• Experience of dealing with telephone queries
• Experience of providing good customer service
• Experiencing of organising jobs and tasks
• Experience of working in a hospital environment
• Experience of working within an IT environment
• Experience of working on a service/help desk

• Good written, face to face and verbal communication
• Excellent telephone manner
• Ability to meet customer satisfaction
• Ability to work without close supervision
• Ability to work in a team environment
• Ability to accept direction and follow instructions
• Ability to adapt to changes and new ways of working
• Ability to work under pressure and in a fast-paced environment

• Please describe in around 100 words:
  What Equality & Diversity means to you and why they are important.
• Please describe in around 100 words:
  Describe how you contribute to a well-functioning team.

• Knowledge of the General Data Protection Regulation
• Knowledge of the NHS Code of Practice

• 3 GCSEs at Grade 4 or above, one…